- Kyndryl (Austin, TX)
- …cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + ... design of complex engagements and take responsibility for oversight of delivery , ensuring high performance and customer satisfaction **Leadership, Management,… more
- Palo Alto Networks (Plano, TX)
- …enterprise support delivery manager. You will be responsible for enabling customer success with our award-winning network security products. In this high growth ... dynamic spirit and sustained performance are the essentials. The Support Delivery team is a high-performance group of engineers supporting business critical… more
- Capgemini (Dallas, TX)
- **Job Title** : Solution Architect - Customer Service Management **Location** : Dallas, Texas ideally; or, Chicago, IL; Dallas, TX; Houston, TX; Atlanta, GA; NY, NY; ... area near NY **Travel** : 25% **Job description:** Platform Solution Architect - Customer Service Management (CSM) | ESM - D2 Location: Dallas, Texas Reports to:… more
- Amazon (Austin, TX)
- Description The mission of the Customer Engagement Technology (CET) team within Customer Service is to create Earth's best customer service solutions by ... (GenAI) and machine learning technology, we strive to predict and resolve customer issues through self-service and automation solutions. The CET AI team leads… more
- Amazon (Austin, TX)
- Description Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon's ... seeking a Principal Product Manager Tech to join the Customer Engagement Technology (CET) Team. You will be responsible...owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - 7+ years… more
- SHI (Austin, TX)
- …need to thrive - in our offices or yours.** **Job Summary** The Microsoft Customer Success Manager is responsible for retention and growth of SHI Microsoft business ... within a given region. The Customer Success Manager will work closely with SHI sellers... Success Manager will analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and… more
- NTT America, Inc. (Austin, TX)
- …Inc. Project Delivery Team. In this capacity, the Vice President, Customer Engagements is responsible for managing the successful project delivery , pre-sales ... 2 Years or 20, Discover Rewarding Journeys with Us!** The **Vice President, Customer Engagements** will provide leadership within the NTT Data Business Solutions… more
- The ODP Corporation (Frisco, TX)
- **Overview** The T1 Customer Support Representative is responsible for resolving problems and providing proactive recommendations for products, services, and ... resolve or escalate issues to the team manager on behalf of the customer or sales representative. Additionally, this role will handle inbound email and chat… more
- Ensono (Houston, TX)
- …growth from the account by developing strategic client relationships and ensuring customer satisfaction through world-class delivery . Although this role is an ... work cross-functionally with various teams across Ensono, to include Service Delivery , Pricing, and Solutions Engineering, to grow existing Ensono client accounts.… more
- Old Dominion Freight Line (San Antonio, TX)
- …shifts in order to complete necessary maintenance of equipment so the company can meet customer pick-up and delivery schedules. + Must be able to use cognitive ... classification + Consistent with company policies, individuals are expected to maintain superior customer relations + Willing to work on any piece of rolling stock… more