- Mass Markets (Killeen, TX)
- …partner in the industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance ... in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is… more
- Baylor Scott & White Health (Dallas, TX)
- …feedback into actionable insights that shape organizational strategy and elevate the customer experience. You'll lead the analysis of qualitative and ... and data-driven Senior Analyst to join our Voice of Customer (VoC) Program team at Baylor Scott & White...VoC Program Team. + Collaborate with the strategic and technical VoC lead to ensure the design… more
- Deloitte (Houston, TX)
- …as well as provide technical guidance to team members, as needed. + Lead the onshore efforts for the Genesys solution ecosystem, assist in client management, ... to work in a collaborative environment? As an experienced Customer Communications Technology Sr. Genesys Engineer you will have...so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM)… more
- Brink's (Coppell, TX)
- …Project Management . Lead end-to-end project planning, execution, and delivery for CX initiatives including Claims transformation, customer journeys, ... scale intelligent automation solutions. . Identify opportunities for innovation in service delivery and customer experience. Required Qualifications . 5-8 years… more
- Amazon (Austin, TX)
- Description Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon's ... seeking a Principal Product Manager Tech to join the Customer Engagement Technology (CET) Team. You will be responsible...train the LLM models. You will be a thought leader and innovator within the organization. The mission of… more
- Capgemini (Dallas, TX)
- …models, and delivery frameworks. **Required Skills:** * Collaborate with delivery leads and SMEs to ensure technical feasibility, cost-effectiveness, and ... **Job Title** : Solution Architect - Customer Service Management **Location** : Dallas, Texas ideally;...next-generation CSM solutions. You'll work closely with global pre-sales, delivery , and client teams to build robust, cost-effective, and… more
- Capgemini (Houston, TX)
- …NJ near NY areas **Travel** : 25% **Job description:** Platform Solution Architect - Customer Service Management (CSM) | ESM - D2 Location: Dallas, Texas Reports to: ... **Overview:** The Solution Architect at Capgemini plays a strategic and technical leadership role in designing and implementing ServiceNow solutions that align… more
- Amazon (Dallas, TX)
- …strategies. You will act as the voice-of-the- customer throughout engagements and lead both technical delivery and business development activities. This ... responsibilities In this role you will get to : Customer Transformation Leadership: * Lead complex 'Composable'...- Strong communication skills with the ability to explain technical concepts to both technical and non-… more
- CBRE (Richardson, TX)
- …Richardson - Texas - United States of America **About the Role:** As a CBRE Customer Success Director, you will lead initiatives to enhance user experience and ... Customer Success Director Job ID 231295 Posted 30-Jul-2025...by allocating resources, coordinating with clients, and ensuring service delivery aligns with expectations. + **Program Execution:** Lead… more
- Amazon (Austin, TX)
- …manufacturing, and more. We are looking for a highly talented and technical /functional Supply Chain practitioners who can help guide customers in their adoption ... team focused on AWS's most critical customers, reporting directly to the Head of Customer Success for AWS Supply Chain. This is an excellent opportunity to join… more