- SAP (Herndon, VA)
- … to derive the long-term account vision and executable service plans Tasks: + Ensure customer satisfaction on technical delivery and support + Execute on SAP ... All internals must have manager's approval to transfer.** Service Delivery Manager (SDM) acts as a trusted technical...activities + Supports the service plan review with the customer and CDM + Lead operational meetings… more
- Amazon (Arlington, VA)
- …management, requiring you to drive the regional strategy while ensuring excellence in customer engagement delivery . On the technical side, you'll oversee ... thrives on reducing complexity and building scalable solutions. If you are a seasoned delivery leader with a passion for driving innovation and excellence, we… more
- System One (Arlington, VA)
- …CSAT, Quality, and Time to Resolve of Incidents and Requests + Liaise with the Customer Service Delivery Technical Monitors. + Manage the development and ... of the service desk, ensure the timely resolution of technical issues, and provide exceptional customer service...customer -facing role. + Liaise with the Contractor-designated Change lead . + Act as the lead owner… more
- NTT DATA North America (Richmond, VA)
- …+ LOB is responsible for pricing and setting margin and the Customer Delivery Executive owns deal governance and technical certification. + Ensures that full ... required to be onsite in Richmond, VA ** This leader will be customer -oriented, work with a...urgency, and a focus on quality, value, and timely delivery . You will direct the technical execution… more
- Veracity Consulting Group (Glen Allen, VA)
- …on the delivery of ServiceNow solutions for HR and/or CSM + Ensuring technical deliverables to Customer Delivery and customers are complete, consistent, ... with ServiceNow technical teams as needed + Lead /Co- lead technical implementation teams +...around all key technical decisions during project delivery + Strong interpersonal skills, customer centric… more
- Amazon (Herndon, VA)
- …Services Professional Services (ProServe) team is looking for an experienced ProServe Area Delivery Leader (PADL) to join our Associate to Consultant (A2C) ... utilization and revenue performance. You'll report to the Geo Delivery Leader serving as a strategic advisor...needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical… more
- ServiceNow, Inc. (Vienna, VA)
- …oversight/training for the customer 's future system administrators throughout the engagement + Lead technical aspects of project delivery and solution ... to today - ServiceNow stands as a global market leader , bringing innovative AI-enhanced technology to over 8,100 customers,...capabilities in their efforts to improve their processes + Lead customer design workshops focused on ServiceNow… more
- Amazon (Herndon, VA)
- …center infrastructure expansion projects in support of US Government customers. The Technical Infrastructure Program Manager will lead cross-functional and ... remove blockers, and find creative ways to accelerate project delivery . At Amazon, along with technical strength,...scale, this job is for you! Key job responsibilities Technical Infrastructure Program Managers lead a matrixed… more
- BAE Systems (Arlington, VA)
- …applications. We are seeking a technology leader to join our S&T area to lead the Integrated Circuits Technical Group. The candidate will lead a team ... technical and programmatic roadmaps within the S&T area. The Integrated Circuits Technical Group Lead is responsible for: + Developing the portfolio strategy,… more
- Insight Global (Herndon, VA)
- …of current software development and continuous delivery of highly visible applications. Lead the real time resolution of critical technical issues and the ... follow-on root cause analysis and ongoing monitoring of the technical environment. Facilitate customer and multi stakeholder technical incident/bug fix… more