- Merck (Olympia, WA)
- …that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region ... needs. + For select customer accounts, coordinate with our Company's customer team (Account Executives, Integrated Delivery System team, Solutions support… more
- SpaceX (Redmond, WA)
- …gateway to the digital world. We are seeking a dynamic and experienced Supervisor to lead within the Customer Support team. The ideal candidate is a strong ... cultivate a culture of excellence. RESPONSIBILITIES: + Supervise and lead a team of customer support agents,...with other departments to streamline processes and improve service delivery . + Analyze customer support metrics and… more
- Amazon (Seattle, WA)
- …exceptional organizational skills. - Ability to rapidly learn new domains to lead domain-specific discussions about processes, metrics and customer experiences. ... Description Are you passionate about improving customer experiences on Amazon and innovating with GenAI...Business Trends is seeking a Sr. Product Manager - Technical specializing in agentic solutions to transform the way… more
- Amazon (Seattle, WA)
- Description Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon's ... seeking a Principal Product Manager Tech to join the Customer Engagement Technology (CET) Team. You will be responsible...train the LLM models. You will be a thought leader and innovator within the organization. The mission of… more
- Walmart (Bellevue, WA)
- …will take ownership of complex development initiatives that modernize and transform our customer care platform. You will lead the design and implementation of ... Join Walmart as **Senior, Software Engineer - Full Stack Customer Care Technology** in our Global Technology EBS team....staff engineers, product managers, and QA engineers to ensure technical alignment and successful delivery . + Drive… more
- Amazon (Seattle, WA)
- …customer segments including Stores, Digital, Devices, Video, Music, Amazon Business, and delivery operations. As a technical leader for conversational AI, ... Description We are seeking a Principal Applied Scientist to lead Amazon Customer Service's (ACS) text-based AI...to effectively leverage and optimize LLM infrastructure * Guide technical strategy for transforming both customer experience… more
- Amazon (Seattle, WA)
- …healthcare industry customers. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams ... at the right time * You will leverage your delivery experience with large scale transformations and help shepherd...a training strategy to upskill technical and non- technical roles across the customer 's organization to… more
- SpaceX (Redmond, WA)
- …journey, including leading teams, analyzing data, and collaborating cross-functionally. This role will lead our efforts to launch and scale customer support as ... delivery , collaborating with cross-functional teams to align on customer -centric outcomes. + Create, refine, and update comprehensive playbooks to standardize… more
- Amazon (Seattle, WA)
- …qualitative interviews, and quantitative surveys to derive insights. - Technology Acumen: Lead technical assessments and deep dives to understand technology and ... Description Amazon is looking for a Senior Product Manager, Technical to join our Customer Experience and...technology experience - Experience with end to end product delivery - Experience owning/driving roadmap strategy and definition -… more
- Amazon (Seattle, WA)
- …strategies. You will act as the voice-of-the- customer throughout engagements and lead both technical delivery and business development activities. This ... responsibilities In this role you will get to : Customer Transformation Leadership: * Lead complex 'Composable'...- Strong communication skills with the ability to explain technical concepts to both technical and non-… more