- Concentrix (Tallahassee, FL)
- …or more of the following areas: Consulting, user centered design, voice/ digital bot/channels, customer experience, industry vertical(s), contact center ... Job Title: Senior Solution Architect- Customer Experience - CX Solutioning Job Description We're Concentrix. The intelligent transformation partner. Solution-focused.… more
- Mass Markets (FL)
- …(BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ... Collaboration:Partner with cross-functional teams, including marketing, product development, and customer success, to align sales initiatives with overall business… more
- Mass Markets (FL)
- …(BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ... organizations. + Sales Presentations:Present and sell a range of customer experience measurement services, including mystery shopping, contact center services,… more
- Mass Markets (FL)
- …(BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ... CRM systems and sales analytics tools. + Deep understanding of market dynamics and customer needs. + Willingness to travel extensively to meet with clients and team… more
- Mass Markets (FL)
- …(BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ... meetings + Book travel and accommodations + Manage a contact list + Prepare customer spreadsheets and keep online records + Create presentations as assigned + Meet… more
- Mass Markets (FL)
- …(BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ... both Federal and SLED sectors. + Ability to adapt strategies to diverse customer needs across Federal and SLED markets. + Experience fostering collaboration and… more
- Mass Markets (FL)
- …(BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ... metrics such as Net Promoter Score (NPS), Average Handling Time (AHT), and Customer Satisfaction Score (CSAT). + Knowledge of BPO processes and best practices. +… more
- Mass Markets (FL)
- …(BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ... assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized… more
- Mass Markets (FL)
- …(BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ... assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized… more
- Mass Markets (FL)
- …(BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ... assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized… more