- Mass Markets (Killeen, TX)
- …(BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ... and tools to confidently answer questions and recommend solutions + Understand customer needs and resolve issues effectively + Research and collaborate with internal… more
- Mass Markets (TX)
- …(BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ... operations management, excellent leadership abilities, and a passion for delivering exceptional customer service. To be considered for this role, you must complete a… more
- Concentrix (Austin, TX)
- …the perfect role for you!_** At Concentrix Catalyst, we create exceptional customer experiences, accelerate digital transformation, and deliver actionable ... Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior… more
- Cognizant (Austin, TX)
- …with enterprise systems and integrations. . Background in sales operations, customer success, or digital transformation. Applications will be accepted ... Systems Senior Manager - Salesforce to lead strategic CRM initiatives and drive digital transformation across the organization. This role is ideal for a certified… more
- KIK Consumer Products (Dallas, TX)
- …organization, raising eCommerce fluency across commercial teams and championing a customer -first, digital mindset. + Communicate performance, challenges, and ... + Drive continuous improvement and process optimization across merchandising, catalog management, and digital shelf health. + Act as a thought leader within the… more
- Mass Markets (Killeen, TX)
- …(BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ... supervisors overseeing inbound and outbound operations. + Coach supervisors on customer service best practices and operational excellence. + Monitor and manage… more
- Mass Markets (Killeen, TX)
- …(BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ... with experience. While prior contact center experience isn't required, Experience in customer service, technical support, inside sales, or back-office support in a… more
- Mass Markets (TX)
- …(BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ... using key metrics such as quality scores, average handle time (AHT), and customer satisfaction (CSAT). + Provide ongoing training and development programs to enhance… more
- Mass Markets (TX)
- …(BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ... needed to manage call traffic efficiently. + Oversee call queues to ensure customer interactions are handled effectively. + Analyze real-time data to identify trends… more
- Mass Markets (TX)
- …(BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ... Join a fast-growing organization that values innovation, collaboration, and excellence in customer experience. To be considered for this role, you must complete a… more