- PagerDuty (Springfield, IL)
- …for this role are: gross revenue retention, net revenue retention, executive engagement , adoption, professional services, support and PagerDuty University. ... ensuring their success. As a key leader within the Customer Success organization, you will align with Executive...consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at… more
- LinkedIn (Chicago, IL)
- …usage and industry metrics to derive insights and use these to drive greater customer engagement and adoption. + Agree on business objectives and goals with ... as well as Strategic Business Reviews + Analyze current customer engagement metrics and leverage the Learning...5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training… more
- ServiceNow, Inc. (Chicago, IL)
- …in **post-sales adoption/value realization** motions. + Demonstrated excellence in ** executive engagement , solutioning/scoping, complex deal leadership** , and ... a **Go-To-Market (GTM) Director** , you will lead a team of **Services Account Executives (SAEs)** who sell Customer Success offerings, Implementation and… more
- Oracle (Springfield, IL)
- …dashboards and reports using BI tools to track key metrics such as customer churn, retention, engagement , and satisfaction. + Conduct deep-dive analyses to ... independently and as part of a high-performing team; adept at engaging with executive leadership. + Experience with Customer Success operations, SaaS metrics, or… more
- MongoDB (Chicago, IL)
- …office. **Our ideal candidate will have** + 7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer ... for MongoDB end users by leveraging your technical and account management skills as well as acting as the...customer outcomes; including deciding when to include our executive team or c-suite in customer escalations,… more
- ServiceNow, Inc. (Chicago, IL)
- …this case to drive adoption + Demonstrated success in building a Services, Customer Engagement or Partner Engagement function **Desired Skills/Experiences** ... accounts to solidify our partnership and commitment to the customer while penetrating the account deeper +.../ SaaS Computing and the business benefits; a former customer or Cloud / SaaS Software executive … more
- Celestica (Chicago, IL)
- …global program managers / Customer Focus Team leads large hyperscale customer strategic account in our growing Connectivity and Cloud Solutions business. ... to, the following responsibilities: + Contract and commercial management + Account profitability and financial performance + Overall Customer Satisfaction… more
- Amazon (Chicago, IL)
- …to provide advice on the competitive situation, create an actionable strategy, and lead engagement with the customer . Structure: You will be able to distill ... (SCE) is seeking a senior Deal Lead to drive engagement and lead the various critical phases of the...able to bring to closure, in partnership with the customer and partner/ account team and legal teams,… more
- Capital One (Chicago, IL)
- Sr Director, Product Management - Customer Experience Foundations Product Management at Capital One is a booming, vibrant craft that requires reimagining the status ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more
- Merck (Springfield, IL)
- …elevates operational efficiency and drives customer success. Reporting to the Executive Director of Channel Operations and Engagement , this individual will ... and efficiency + Lead a team that maintains accurate project tracking, customer account records, and supporting documentation. + Act as point for operational… more