- Mastercard (San Diego, CA)
- …expertise, data-driven insights and execution support. Within Mastercard Services, our Customer Acquisition & Engagement business drives profitable business ... scale, to efficiently acquire high value new customers, drive engagement and desired behaviors, and build customer ...design, engineering, and go-to-market functions This VP will be part of Consumer Acquisition & Engagement product… more
- Amazon (Santa Clara, CA)
- Description We are seeking a Principal Applied Scientist to lead Amazon Customer Service's (ACS) text-based AI initiatives. In this role, you will spearhead the ... of our large language model foundations and agentic AI solutions for customer service automation. You will architect scalable chatbot solutions that deliver… more
- Walmart (Los Angeles, CA)
- …as the internal creative agency of record to be hyper-focused on the customer experience across all channels, categories, and campaigns. We are ruthlessly focused on ... all people - live better._ Walmart Creative Studio is looking for a people-centric leader with a passion for fostering a thriving creative environment! As our **… more
- LinkedIn (San Francisco, CA)
- …of the team. We're looking for a highly organized and community-obsessed Community Engagement Manager to lead real-time engagement and audience development ... brand voice in moments that matter. Responsibilities + Community Engagement Strategy: Lead real-time engagement ...closely with the broader Social, Marketing, Communications, Legal, and Customer Support teams to align engagement efforts… more
- Walmart (Sunnyvale, CA)
- …science or applied machine learning + 5+ years leading teams developing ML-powered customer engagement or personalization systems + Deep knowledge of large ... they initiate value-driven conversations. As **Director of Data Science for** **Agent-Led** ** Engagement in Conversational Commerce** , you will lead a core… more
- Walmart (Sunnyvale, CA)
- …AI, or decision systems + Demonstrated technical leadership in LLM-driven experiences, customer engagement modeling, or agentic applications + Strong expertise ... building intelligent, proactive shopping agents that go beyond answering customer questions-they drive conversations that are timely, personalized, and… more
- Cognizant (San Francisco, CA)
- …Delivery Partner to join our CX/CRM Team supporting our Retail/CPG industry team! As an Engagement Delivery Partner, you will be part of Delivery team and serve ... Focused on growing our client base, this role supports the entire customer lifecycle - from pre-sales solutioning through post-go-live adoption and expansion. You… more
- Amazon (Palo Alto, CA)
- …highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine ... technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud… more
- Amazon (Mountain View, CA)
- …highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine ... technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud… more
- NVIDIA (Santa Clara, CA)
- …growth. This role sits at the intersection of data, operations, and customer engagement . This role plays a critical part in shaping how we understand and ... We are looking for a strategic Senior Customer Success Operations Manager to lead ...act on key customer engagement and adoption metrics, delivering the… more