- Amazon (Bellevue, WA)
- …shifts in customer behavior. This role will focus on developing data products and metrics that quantify how defects (availability, placement, and delivery speed, ... eXperience Impressions (CXI) team is hiring a Business Intelligence Engineer (BIE) to build the analytical systems that measure,...etc) impact customer decisions, and design scalable data products… more
- Netflix (WA)
- …millions of devices. One of the ways we do this is by using insights from data to optimize for the best customer experience. The Growth Insights and Foundations ... Data Engineering team ensures the availability of critical data to enhance "in-the-moment" experiences across various product canvases for both current and future… more
- Amazon (Seattle, WA)
- …reviews, and communicate effectively with leadership audiences. - Define, and iterate on data strategies that cross multiple Customer Service teams. - Drive best ... practices in operational excellence, data modelling, and analysis. - Hire, mentor, and develop...A day in the life As a Business Intelligence Engineer within Customer Service - Social Media,… more
- Amazon (Seattle, WA)
- …team culture we've been building. Key job responsibilities As a Business Intelligence Engineer (BIE) on the Amazon Stores Customer Service (CS) Concessions Team ... is seeking a candidate who is passionate about leveraging data to deliver actionable insights that will impact business...actionable insights that will impact business decisions to improve customer experience within the Global Customer Service… more
- Amazon (Seattle, WA)
- …the most innovative technology companies anywhere. Amazon Redshift is looking for a Customer Success Engineer , who possess a unique balance of technical ... other data warehouse technologies, technical consulting, solutions architect, and customer management or similar roles. Amazon Redshift is a fully managed,… more
- Amazon (Seattle, WA)
- …interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers ... on top of AWS services. Key job responsibilities Managing data ingestion from heterogeneous data sources, with automated data quality checks. Creating… more
- Amazon (Seattle, WA)
- …advanced NLP, machine learning and Large Language Models (LLM) to transform raw customer data into actionable intelligence. Key focus areas include: - ... suite of VoC products, connecting thousands of internal employees with their customer experience (CX) data and insights. We leverage sophisticated Machine… more
- Amazon (Seattle, WA)
- …for Amazon customers. At the same time, we coral large pools of historical customer behavioral data to ensure efficiency. We need software engineers to help ... Description Join the Customer Segmentation team and help build intelligent systems...Segmentation team has a strong ownership model where every engineer takes the lead one or more projects at… more
- Amazon (Seattle, WA)
- …Learning, you will work on improved intents and routing signals, and preserve customer contact journey data . You will work cross-functionally with partners to ... Description Amazon.com is broadly recognized as number one in customer service in the US and abroad. At Amazon,...on robust architecture, world-class UX, and leverage our big data to drive insights and solutions through a myriad… more
- Amazon (Seattle, WA)
- …any blockers that need addressing. After standup you might dive into analyzing data to identify emerging threats targeting customer service operations. By ... Description Amazon Customer Service Security's Proactive Security Operations team protects...daily through innovative security measures. We're seeking a Security Engineer to join our team in Seattle, WA, where… more