- City of New York (New York, NY)
- …& program goals are met, and that data is correctly entered in SBS Customer Relationship Management (CRM) software and that vendor staff are fully trained on any ... Track and report KPIs on a regular basis for Executive -level staff through Dashboards,reports and presentations - Respond to...examples represent the diversity of New York City - Customer Assistance: - Provide quality customer assistance… more
- Capco, a Wipro Company (New York, NY)
- …across all levels. **About the Job:** In a typical financial services market, customer experience is key. But in today's increasingly competitive market, customer ... adoption of artificial intelligence as the biggest roadblocks to deepening customer engagement. As a Principal Consultant within our Marketing Services practice,… more
- TD Bank (New York, NY)
- …Head of Wealth Business Management / Administration is a critical executive role responsible for management of Administration, FINRA required FINOP responsibilities, ... Analytics teams to manage processes for leveraging business and customer data, ensure strong data governance and data stewardship,...reward the contributions of others + As a senior executive team member, and across all areas of accountability,… more
- TD Bank (New York, NY)
- …in desktop tools including, but not limited to, Microsoft Office Suite ** Customer Accountabilities:** + Works with Compliance partners and other related groups (such ... training exemption governance and reporting processes to the Compliance Senior Executive Team (and related Compliance Sub-Committees) + Assists Compliance team… more
- American Express (New York, NY)
- …the Product Operations team supports operational processes, servicing readiness, customer experience monitoring, controls, and risk governance. We are focused ... and AET Operations, etc.) and external partners to ensure a seamless customer experience across all existing solutions, enable servicing readiness for new partners… more
- Comcast (New York, NY)
- …across the organization to transform marketing operations, content creation, and customer engagement for the Marketing System of Record. + Lead cross-functional ... leaders to align GenAI initiatives with brand goals, campaign KPIs, and customer journey strategies. + Oversee the development and deployment of scalable GenAI… more
- Cengage Group (New York, NY)
- …Account Executives, to proactively address the evolving needs of each Institutional customer and unlock new opportunities for expansion and success. **What You'll do ... driving revenue growth + Cultivate and maintain long-term relationships with executive -level contacts, key decision makers and influencers at target institutions to… more
- JPMorgan Chase (New York, NY)
- …that boost consumer engagement, while working alongside a distinguished group of executive leaders to drive business growth in these key areas. In addition, ... role in helping the team support Connected Commerce's senior executive leaders to deliver value to our businesses and...in how Offers & Shopping and Experiences can enhance customer engagement or customer experience (CX), especially… more
- JPMorgan Chase (New York, NY)
- …services industry, but also change the world. As a Technology Strategy Executive within the Global Technology Strategy, Innovation and Partnerships team, you will ... of industry trends. Track record of driving strategy, partnerships and innovation + ** Customer Obsession:** Committed to have a customer first approach. We… more
- Amazon (New York, NY)
- …automation leads, and scaled cross-functional sales teams to improve the customer experience in campaign management and optimizations effectively. You will create ... establishment of clear KPIs to measure program success, drafting executive level & team presentations, data analysis, process design,...ensure the orgs are focused on the most critical customer needs, balancing what is most urgent and what… more