- Oracle (Albany, NY)
- … customer satisfaction, service level attainment and incremental revenue growth. The Customer Success Manager oversees customer experience through the ... of Oracle Health customer accounts with a focus on continuous improvements to customer utilization and experience , facilitating contract renewals, increased… more
- GCI Communication Corp (Syracuse, NY)
- …of Alaska. Manage and lead customer service sales teams to deliver superior customer experience and meet or exceed sales goals. Foster a customer ... applications. + Working knowledge of telecommunications industry products, services, and customer service activities. + Demonstrated experience promoting sales,… more
- M&T Bank (Williamsville, NY)
- **About the Role:** Are you passionate about driving excellence in customer experience and ensuring compliance at every level? As the Senior Quality Assurance ... + ** Experience with Escalated Complaints:** Background in handling complex customer issues from branches or call centers. + **Compliance & Risk Expertise:**… more
- LiveRamp (New York, NY)
- … Success + Effectively identify and lead cross-functional initiatives to improve the customer experience + Ensure the Brands CSMs successfully deliver our ... drive amazing customer experiences. **About you:** + 7 years customer -focused experience ( customer success and/or account management preferred) + 5+… more
- Intuit (New York, NY)
- …measures trends in customer sentiment and uncovers opportunities to optimize customer experience and business outcomes. We're looking for an experienced ... years of experience leading quantitative research or analytics, including experience measuring customer sentiment/feedback and analyzing big data (eg web/app… more
- Walgreens (Hudson, NY)
- **Job Description:** + Models and delivers a distinctive and delightful customer experience . + Registers sales on assigned cash register, provides customers with ... pharmacy systems to obtain patient and drug information and process prescriptions. ** Customer Experience ** + Engages customers and patients by greeting them… more
- Walgreens (Herkimer, NY)
- **Job Description:** + Models and delivers a distinctive and delightful customer experience . + Registers sales on assigned cash register, provides customers with ... courteous, fair, friendly, and efficient checkout service. ** Customer Experience ** + Engages customers and patients by greeting them and offering assistance with… more
- DoorDash (New York, NY)
- …We're excited about you because You are someone who is passionate about the customer experience , is metrics-driven, and will help reinforce our customer ... -first mindset and culture. You have: + Prior experience in Customer Success, Account Management, or related customer -facing position within top-tier SaaS… more
- Kohler Co. (New York, NY)
- …to the Customer Success Manager. **Specific Responsibilities** + Provide best-in-class customer experience through calls, emails, chat, and video calls + ... for being the voice of Kohler Ventures, ensuring that each customer has an above and beyond experience with the brand. This is an individual contributor position… more
- Citigroup (New York, NY)
- …+ Develop strategies to retain at-risk customers, working with Analytics and Customer Experience teams to identify signs of disengagement, treatments to ... align strategies and priorities, including product development, digital platforms, analytics, and customer experience . + Closely manage budget across Customer… more