- Pegasystems (New York, NY)
- …Approach:** Build trusted advisor relationships with senior stakeholders in marketing, customer experience , digital channels, analytics, and value management. + ... digital transformation. + Comfortable engaging with senior executives in marketing, retention, customer experience , digital channels, and analytics. + Able to… more
- Cornerstone onDemand (New York, NY)
- …(eg AI-based automation, omnichannel communications, Self-service knowledge bases, CRM and Customer experience analytics) + **White Glove & Proactive Support:** ... relevant field and/or role aligned experience required. + 6+ years experience in customer support/operations roles, with at least 5 years leading teams in a… more
- Mastercard (Harrison, NY)
- …and customer satisfaction. * Continuously seek opportunities to optimize customer experience and performance through tailored strategies and actionable ... recommendations. All About You: * Proven experience in issuer card operations, customer relationship...* Proven experience in issuer card operations, customer relationship management, and advanced fraud prevention strategies. *… more
- PagerDuty (Albany, NY)
- …departments, such as sales, marketing, product, and engineering, to ensure a cohesive customer experience . Process Improvement / Managing Workload: + Establish a ... to the C-suite in Enterprise accounts with strong consultative skills. + Experience building plays and associated playbooks using Customer Success technologies… more
- Kuehne+Nagel (Jamaica, NY)
- …Specialist is responsible for the daily execution and delivery of an exceptional customer experience , leading to consistent customer excellence and ... **What we would like you to bring** + 2+ years of work experience within a customer service or customer -facing environment. + Freight Forwarding industry … more
- JPMorgan Chase (New York, NY)
- …Be part of a team that empowers you to make a real difference in the customer experience . As an Analytics Senior Associate on the Digital Analytics Customer ... a broad portfolio by using data to provide recommendations that enhance the customer experience and build long-term, profitable relationships. You will analyze… more
- Justworks (New York, NY)
- …in a friendly, professional, and empathetic manner to create a white-glove customer experience + Ensure proper triage, escalation, and effective resolution ... possible, but no simpler." Qualifications + 4 years minimum professional experience in customer service - preferably in B2B SaaS or contact center environments… more
- Centrotherm (Waterford, NY)
- …is a key member of our Inside Sales team. This role owns the customer experience from inquiry through order fulfillment by supporting B2B customers including ... + Support process improvements related to order accuracy, response times, and customer experience . + Perform other duties as assigned. Career Path & Development… more
- DoorDash (New York, NY)
- …strategic engagement initiatives, and by collaborating cross-functionally to enhance the customer experience . + Capacity & Resource Planning. Monitor incoming ... to track performance and manage relationships. + You have 5+ years experience in Customer Success, Account Management, or a related customer -facing role at… more
- Excellus BlueCross BlueShield (Dewitt, NY)
- …+ Identifies and follows through on issues impacting the Health Plan and customer experience . + Develops effective internal working relationships for improved ... Level I: + High School diploma or equivalent required. + Customer service experience preferred. + Entry level position. Duties performed under close supervision.… more