- Coinbase (Harrisburg, PA)
- …connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide ... key results. * Lead and manage technical programs to improve the customer experience and scale operations. * Establish key results, write technical PRDs, manage… more
- SAP (Newtown Square, PA)
- …end processes (ie Lead to Cash, Record to Report) and key personas ( Customer Experience for Sales, Service, Marketing, Human Resources, Intelligent Spend ... and validate the value potential and ROI of SAP-enabled transformation. Embed experience thinking into all collaborative customer discussions. Engage with… more
- PNC (Wayne, PA)
- …and solutions that help them achieve financial well being. Creates a differentiated customer experience , making banking easy in an omni channel environment. ... banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment. + Drives the employee experience… more
- Santander US (North Wales, PA)
- …tied to cash handling and transactions. This role includes enhancing the customer experience by ensuring smooth transaction processing, resolving issues ... branch assets, including Vault and ATM custodianship. * Ensure an elevated customer experience , delivering personalized, seamless, and attentive service. *… more
- Kyndryl (Harrisburg, PA)
- …such as Agentic AI. The ideal candidate will have a strong background in Customer Experience , BPO models, and/or CCaaS transformation programs with a passion for ... center transformations. + Guide cross-functional consultants to design and implement customer experience (CX) transformation strategies. + Drive modernization of… more
- AON (PA)
- …progress, not excuses, when challenges are encountered + A passion for the digital customer experience , where you strive in seeing the best possible approach + ... not excuses, when challenges are encountered + A passion for the digital customer experience , where you strive in seeing the best possible approach + A keen… more
- Omnicell (Pittsburgh, PA)
- …Omnicell, we're looking for a **Critical Account Manager (CAM)** to join our ** Customer Experience Strategy** team. In this strategic role, you'll collaborate ... initiatives, influence executive stakeholders, and shape the future of customer experience at Omnicell. **What You'll Do** **Purpose:** Lead the resolution… more
- Santander US (Folsom, PA)
- … to include transactional, servicing, and product. * Ensure an elevated customer experience , delivering personalized, seamless, and attentive service. * Foster ... environment - Required. * Established relationship-building skills with a focus on customer experience and loyalty. * Excellent customer service skills and a… more
- Verint Systems, Inc. (Harrisburg, PA)
- …core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX ... or technology discipline or related field or equivalent work experience + Minimum of 3-5 years of customer... experience + Minimum of 3-5 years of customer support experience in troubleshooting and resolving… more
- PNC (Easton, PA)
- … base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer 's ... loyalty and grows customer share of wallet through a differentiated customer experience . Performs lobby engagement activities to connect with customers and… more