- The Hertz Corporation (Harrisburg, PA)
- …the mobile app - a $1B+ revenue-generating channel that is essential to our customer experience and business performance. This is a high-impact, strategic role ... and at scale. + Collaborate with UX researchers and customer support teams to deeply understand customer ...to validate hypotheses and continuously iterate on the mobile experience . + Define and track key mobile-specific performance metrics… more
- Bob's Discount Furniture (Robinson Township, PA)
- …and Company expectations. + Practice Bob's 7 Steps of Selling to ensure every Bob's Customer has a consistent service centric experience + Engage in ongoing E- ... skills + Proven ability to achieve goals Preferred Qualifications + Customer Service experience + Commission Sales experience Physical Requirements + Able… more
- PPL Corporation (Allentown, PA)
- …delivery system (transmission, substation, and distribution) equipment and processes * Customer interface experience * Strong written, oral and presentation ... delivery system (transmission, substation, and distribution) equipment and processes * Customer interface experience * Strong written, oral and presentation… more
- Wells Fargo (Plymouth Meeting, PA)
- …cultivating professional relationships + Bilingual speaking proficiency in Spanish/English + Customer service experience **Job Expectations:** + This position ... + Produce high quality loans which are compliant and provide excellent customer service + Build relationships with realtors, builders, financial professionals, bank… more
- Sanofi Group (Harrisburg, PA)
- …different countries, our talented teams are determined to deliver a best-in-class customer experience using the best of digital, artificial intelligence and ... territories + Proven results of increasing educational awareness, provider adoption and customer engagement + Experience successfully launching products in the… more
- PNC (Pittsburgh, PA)
- …to create new solutions which will provide our clients with an exceptional customer experience . Valued opinions, supported by collaborative teams, impact the ... serve. We are all united in delivering the best experience for our customers. We work together each day...upon that we expect our employees to be: + ** Customer Focused** - Knowledgeable of the values and practices… more
- Comcast (Philadelphia, PA)
- …Principles; make them the guidelines for how you do your job. + Own the customer experience - think and act in ways that put our customers first, give them ... insights for leadership and operational teams. + Monitor SLA adherence and customer service metrics using platforms like ServiceNow or Zendesk. + Support data-driven… more
- Guidehouse (Philadelphia, PA)
- …Patient Services Program Blueprints and detailed program designs, including defining the desired customer and customer experience , the mix of programs and ... Patient Services offerings and identify novel ways to address persistent patient and customer challenges + Advise client partners on the optimal PS operating model… more
- Verint Systems, Inc. (Harrisburg, PA)
- …You'll be at the center of our efforts to reduce incidents, improve customer experience , and drive operational excellence. **Principal Duties and Essential ... + Experience with MS PowerBI, Tableau, Cognos, MicroStrategy + Experience writing customer -facing root case analysis (RCA) documentation + Bachelor's… more
- Concentrix (Harrisburg, PA)
- …The ability to read, write and speak fluently both Spanish and English + 1+ year of customer service experience + A high school diploma or GED + Strong focus on ... via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding… more