- PNC (Virginia Beach, VA)
- …and solutions that help them achieve financial well being. Creates a differentiated customer experience , making banking easy in an omni channel environment. ... banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment. + Drives the employee experience… more
- Amazon (Arlington, VA)
- …The Amazon Connect Center of Delivery Excellence (AC-CODE) specializes in delivery customer experience (CX) solutions, leveraging Amazon Connect, that empower ... Amazon Web Services (AWS) team helping enterprise customers solve their toughest Customer Experience technical and operational challenges when migrating legacy… more
- Wells Fargo (Fairfax, VA)
- …information to internal partners and external sources to further enhance the customer experience + Identify opportunities to leverage partners and connect ... outlined in the job expectations below **Required Qualifications:** + 2+ years of customer service experience , or equivalent demonstrated through one or a… more
- American Express Global Business Travel (Richmond, VA)
- …customer service centers, with a sharp focus on delivering a 5-star customer experience . This role leads vendor governance, performance improvement, and ... standards. + Lead regular vendor performance reviews (WBRs/QBRs), including deep dives into customer experience metrics, root causes, and action plans. + Act as… more
- Capital One (Richmond, VA)
- …disputes claims annually totalling over $1.6 billion dollars. Delivering a great customer experience and resilient financial performance requires clear policies, ... partners or supplier management * At least 3 years of experience designing customer and associates' experiences in an omni-channel environment * At least… more
- NTT DATA North America (Richmond, VA)
- …communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience . + Ensures positive customer experience ... account. The candidate will deliver a great business partnership experience with the agencies and external customers while driving...onsite in Richmond, VA ** This leader will be customer -oriented, work with a high sense of urgency, and… more
- Woodforest National Bank (Glen Allen, VA)
- …grow business deposits and loans through inside and outside business calling. * Enhance customer experience and the reputation of the Bank by warmly and ... members, and retail partners. * Embrace and leads a technology driven customer experience . * Lead, partner and execute a community engagement strategy with a… more
- Mass Markets (VA)
- …to resolve support issues, sell new products and services, and ensure a best-in-class customer experience . In addition to being the best in the business when ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital… more
- Signet Jewelers (Chesapeake, VA)
- …of life-time relationships with customers and the delivery of a best-in-class customer experience . Vision and Purpose: Communicates performance expectations and ... Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and… more
- TD Bank (Falls Church, VA)
- …service; supports service and advice strategies and tactics to improve the overall Customer experience + Proficient in Customer relationship tools, services, ... Customer complaints + Leads the execution of the Store Customer experience plan/objectives; supports the execution of the Store advice plan/objectives while… more