- Coinbase (Richmond, VA)
- …connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide ... key results. * Lead and manage technical programs to improve the customer experience and scale operations. * Establish key results, write technical PRDs, manage… more
- Woodforest National Bank (Roanoke, VA)
- …* Recruit, train, retain and motivate staff to ensureprofitability, sales, customer experience , compliance, and growth objectives for assigned branches ... deposits and loans through inside and outside business calling. * Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting,… more
- Amazon (Herndon, VA)
- …full product lifecycle for tools and technologies that improve the internal and external customer experience . To do this, you will work across the GDSP ... communicate with leaders and peers. Key job responsibilities * Proven experience with implementing direct-to- customer technologies (ie, websites, mobile apps)… more
- Kyndryl (Richmond, VA)
- …such as Agentic AI. The ideal candidate will have a strong background in Customer Experience , BPO models, and/or CCaaS transformation programs with a passion for ... center transformations. + Guide cross-functional consultants to design and implement customer experience (CX) transformation strategies. + Drive modernization of… more
- Amazon (Arlington, VA)
- …security across both internal and third-party services that we use to deliver the customer experience . You will need to be an exceptional organizational leader, ... will conduct security research on AI-powered mechanisms for discovering and protecting customer data and applications at scale, effectively and efficiently. - You… more
- Polaris Industries (Roanoke, VA)
- …units, branded accessories, and apparel. The DRM will execute in-store product and customer experience training, as well as support local and regional events ... escalate when appropriate to quickly resolve issues with win/win solutions. ** Customer Experience ** + Lead customer -first mindset across the assigned dealer… more
- Amazon (Arlington, VA)
- …and program portfolio based on customer need, and ensuring compelling customer experience and product offers. This requires: - Data-driven analysis to ... solve complex business problems and ability to make trade-off decisions between customer experience and time-to-market - Bachelor's degree in computer science… more
- Verint Systems, Inc. (Richmond, VA)
- …core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX ... or technology discipline or related field or equivalent work experience + Minimum of 3-5 years of customer... experience + Minimum of 3-5 years of customer support experience in troubleshooting and resolving… more
- Amazon (Arlington, VA)
- …- Gather voice-of- customer insights to inform product roadmaps and enhance the customer experience - Drive conversations to build credibility and earn trust ... Preferred Qualifications Experience executing detailed go to market plans Experience proactively growing customer relationships within an account while… more
- Amazon (Arlington, VA)
- …The Amazon Connect Center of Delivery Excellence (AC-CODE) specializes in delivery customer experience (CX) solutions, leveraging Amazon Connect, that empower ... Amazon Web Services (AWS) team helping enterprise customers solve their toughest Customer Experience technical and operational challenges when migrating legacy… more