- Highmark Health (Richmond, VA)
- …collaborate with customers and business stakeholders in order to: Understand customer and stakeholder needs, business capability needs; Identity opportunities and ... with delivery partners to verify and govern delivery of customer needs, and ensure on-time, quality delivery. The incumbent...field **Substitutions** + 6 years of related and progressive experience in lieu of Bachelor's degree **Preferred** + None… more
- Mass Markets (VA)
- …Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital ... We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team. This role...and workforce management within a call center environment. + Experience in a call center or customer … more
- Amentum (Chantilly, VA)
- …Qualifications: + 5 years of additional related experience preferred + Prior experience supporting this customer Amentum is proud to be an Equal Opportunity ... workforce? If you are adjudicator, security specialist or security analyst looking for a way to apply your knowledge...looking for a way to apply your knowledge and experience , we have an opportunity for you! Amentum is… more
- Defense Human Resources Activity (Hampton County, VA)
- …Creditable specialized experience includes: Voting Assistance Program organization experience ; Performing voter assistance Ombudsman duties and customer ... specialized experience include: Leading Voting Assistance Program organization experience ; Performing voter assistance Ombudsman duties and customer service;… more
- ARSIEM (Arlington, VA)
- …client you work with. ARSIEM is looking for a Network Based Systems Analyst IV (Cyber Information Technologies Requirements Manager) . This position will support one ... In collaboration with stakeholders, generate, prioritize, analyze, and validate detailed customer IT requirements. + Determine whether requirements are related to… more
- Highmark Health (Richmond, VA)
- …This position serves as a key liaison between Claims Operations, Customer Service, Regulatory Affairs, IT, Legal and other departments, proactively identifying, ... assessing, and mitigating compliance risks. The Analyst will monitor regulatory changes, interpret their impact on operational processes, and implement effective… more
- Leidos (Reston, VA)
- …Security Sector (NSS) has an immediate opening for an experienced Lead Pricing Analyst to join our team of dedicated pricing professionals. This exciting career ... creation of cost exhibits, and financial documentation, to ensure all customer submittals are compliant with internal, federal, and solicitation requirements, +… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer -oriented **Network Operations Center Analyst ** to join our team in the **DC, Maryland, and Virginia (DMV) ... development, and deployment of network services in support of government customer ; perform site installations, technology refresh, develop implementation plans and… more
- Coinbase (Richmond, VA)
- …of our critical payment rails without negatively impacting core metrics and the broader customer experience . This role will report to the Manager of Payments ... fully supported. *Team/ Role Paragraph:* As a Pull Payments Analyst on the Payments Risk Analytics team, you'll be...regions * Review and respond to alerts regarding anomalous customer and transaction behavior * Measure fraud performance across… more
- Peraton (Alexandria, VA)
- …to services, service delivery (ie, efficiencies and effectiveness), and end-to-end customer experience based on quantitative and qualitative data using ... recommend improvement opportunities (eg, lowering costs, reducing cycle time, improving customer service experience , and increase alignment with business,… more