- Amazon (Santa Clara, CA)
- … customer issue at the first contact and improve our customer and associate experiences. You will navigate technical challenges, manage project ... The CET AI team leads AI and Large Language Model (LLM)-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal,… more
- Amazon (Santa Clara, CA)
- …solutions. The CET team leads AI and Large Language Models (LLM)-driven customer experience transformation using task-oriented dialogue systems. We develop ... technical leadership in developing and deploying AI-driven solutions that significantly impact customer experience and operational efficiency. Amazon is an equal… more
- Amazon (Santa Clara, CA)
- … Engagement Technology (CET) team leads AI/LLM- (Large Language Model) driven customer experience transformation using task-oriented dialog systems. We develop ... company policies and invoke correct APIs to automate solutions to customer problems. Additionally, we enhance associate productivity through response/action… more
- Amazon (CA)
- …providers with urgent & stat patient needs. Key job responsibilities A phone customer service healthcare associate for patient billing inquiries at One Medical ... highest standards of healthcare privacy and professionalism. Basic Qualifications 2+ years of customer service experience in a call center environment 1+ years… more
- Amazon (Santa Clara, CA)
- …will advance applied data science best practices, leverage data and AI to drive customer experience (CX) improvements, and set new global standards for ... (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer ...customer experience . This role requires you to… more
- Amazon (Santa Clara, CA)
- …position will advance applied science best practices, leverage data and AI to drive customer experience (CX) improvements, and set new global standards for ... (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer ...customer experience . This role requires you to… more
- Amazon (Santa Clara, CA)
- …leverage and optimize LLM infrastructure * Guide technical strategy for transforming both customer experience and Associate operations through generative AI ... Description We are seeking a Principal Applied Scientist to lead Amazon Customer Service's (ACS) text-based AI initiatives. In this role, you will spearhead the… more
- Amazon (Santa Clara, CA)
- …impact. This position will advance applied science best practices, leverage AI to drive customer experience (CX) improvements, and set new global standards for ... customer experience . This role requires working with...learning, ontologies, and natural language processing (NLP) to enhance customer service associate experiences and improve foundational… more
- Travelers Insurance Company (Sacramento, CA)
- …play a key role in providing a positive experience . In the role of Customer Service Associate , you will handle a high volume of customer inquiries, ... do and where you do it. **Job Category** Claim, Customer Experience , Customer Service, Operations...high level of professionalism and productivity? As the first contact for customers, agents, brokers and/or internal business partners,… more
- Amazon (East Palo Alto, CA)
- …with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 5+ years ... SCRUM/Agile, SAFe certification - AWS certifications such as AWS Solutions Architect Associate and/or AWS SysOps Administrator - Experience implementing cloud… more