- The Hertz Corporation (Tallahassee, FL)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) ... In this role, you will serve as the primary CX partner to cross-functional leaders in Customer ...is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex… more
- Deloitte (Boca Raton, FL)
- …Recruiting for this role ends on January 30, 2026. Work You'll Do An Oracle Cx Senior Manager works with Sales and Service leadership to identify prospects, ... analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value… more
- Wolters Kluwer (Tampa, FL)
- **Job Identification** Business title: Lead CX /UX Designer Department: Digital Experience Group (DXG) Location: Hybrid **Supervisory Relationships** Reports to: ... love, while also working for our business. **About the Role** The Lead CX /UX Designer is responsible for enhancing our customer -facing products and solutions… more
- Coinbase (Tallahassee, FL)
- …*Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for building, ... Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture,... and agent experiences. * Partner with Product and CX to use metrics, customer feedback, and… more
- The Hertz Corporation (Estero, FL)
- …Work closely with the Director of Operations and the VP of Customer Experience to align recovery efforts with organizational CX goals. + Develop and document ... leader managing our Service Recovery function for North America Customer Care. As the Manager of Service...retention_ _You will be the critical link between our Customer Experience strategy and frontline recovery execution.… more
- PennyMac (Tampa, FL)
- …homeownership through the complete mortgage journey. A Typical Day The Customer Experience / Mortgage Call Center Manager will supervise and monitor ... staff to achieve department goals. The Customer Experience / Mortgage Call Center Manager will...technology initiatives + Track, measure, and report on key CX performance indicators (KPIs) such as Net Promoter Score… more
- Coinbase (Tallahassee, FL)
- …at the intersection of product and support to transform the customer experience . We're hiring a Program Manager , Coinbase One, to evolve Priority Support ... *What You'll Do* * Own the end-to-end Coinbase One CX experience across Priority Support, Coinbase One...CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through… more
- Coinbase (Tallahassee, FL)
- …fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for defining ... You'll report to a product leader who leads all Customer Experience (Agent and Customer -facing)...you will collaborate closely with Engineering, Data Science, and CX teams to align on ambitious objectives, define strategy,… more
- Coinbase (Tallahassee, FL)
- …validate assumptions, and support data-driven decision-making. * * Experience in CX and Compliance analytics: *You've partnered with customer support and ... data solutions that improve operations, ensure regulatory accuracy, and enhance the customer experience . ID: P66578 *Pay Transparency Notice:* Depending on your… more
- Pfizer (Tampa, FL)
- …together all over the world to touch millions of lives. We are seeking a Senior Manager of User Experience to embed within our Forward Impact Teams (FIT pods), ... and proving what works. As the voice of the customer , you will leverage AI tools to deliver insights...speed through AI augmentation. You will collaborate closely with CX Leads and stakeholders to align priorities, gather feedback,… more