- UNUM (Dunwoody, GA)
- …impact, fostering alignment between business and technical teams to enhance customer experience outcomes. The CX Manager is responsible for partnering ... increase customer satisfaction, loyalty and advocacy. The CX Manager ensures that strategic experiences are...to ensure a consistent and aligned customer experience strategy. + Work with the Sr CX… more
- UNUM (Dunwoody, GA)
- …impact, fostering alignment between business and technical teams to enhance customer experience outcomes. The Senior CX Manager is responsible for ... and join Team Unum today! **General Summary:** The Senior CX Manager is responsible for leading cross-functional..., customer success, or related roles. + Experience with CX platforms such as Salesforce,… more
- The Hertz Corporation (Atlanta, GA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) ... In this role, you will serve as the primary CX partner to cross-functional leaders in Customer ...is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex… more
- Coinbase (Atlanta, GA)
- …Attendance is expected and fully supported. At Coinbase, we are building a world-class Customer Experience ( CX ) organization that supports millions of users ... Translate operational challenges into analytical deliverables that improve agent productivity, customer experience , and operational efficiency. * Develop metrics… more
- Acuity Brands (Atlanta, GA)
- …and location-aware applications. **Position Summary & Location** We're looking for a seasoned Customer Experience ( CX ) leader with deep expertise in ... A bachelor's degree is required. + 8+ years of experience in customer experience , post-shipment...or warranty policy management in a B2B environment. + Experience leveraging CX technologies, AI, automation, and… more
- Coinbase (Atlanta, GA)
- …collaboration, connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to ... and optimizing customer support interactions to create an effortless experience . As a CX Technical Program Manager , you will play a critical role… more
- Coinbase (Atlanta, GA)
- …and alignment. Attendance is expected and fully supported. As part of the Customer Experience organization, the Vendor Strategy & Site Operations team is ... responsible for Customer Experience vendor strategy, third-party and captive...Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as… more
- Coinbase (Atlanta, GA)
- …ownership environment.* *What you'll be doing (ie. job duties): * Wear multiple hats of Customer Experience , CX Agent Experience and Technology leader to ... chain.* *The APT organization is responsible for building the customer experience platforms that streamlines the ...and applications that improve the efficiency and effectiveness of CX agents *Role - We would like to add… more
- Wolters Kluwer (Kennesaw, GA)
- …Working closely with Product Management and high performing agile teams, the ** CX /UX Designer** translates complex customer and business requirements into ... of connecting with colleagues. You will report to the Manager , CX /UX Design, and work under the...various customer research efforts to define the customer -driven user experience + Produce necessary UX… more
- Wolters Kluwer (Kennesaw, GA)
- …report to the [ **Lead CX /UX Designer** ], and work under the leadership of the [ ** Manager , CX /UX Design** ]. This role is a part of [ **DXG | UX/ CX COE ... **Senior CX /UX Designer - Hybrid TX R0050760 | DXG...together in the closest office within 50 miles to experience the value of connecting with colleagues. You will… more