- Coinbase (Atlanta, GA)
- …fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for defining ... You'll report to a product leader who leads all Customer Experience (Agent and Customer -facing)...you will collaborate closely with Engineering, Data Science, and CX teams to align on ambitious objectives, define strategy,… more
- The Hertz Corporation (Atlanta, GA)
- …Work closely with the Director of Operations and the VP of Customer Experience to align recovery efforts with organizational CX goals. + Develop and document ... leader managing our Service Recovery function for North America Customer Care. As the Manager of Service...retention_ _You will be the critical link between our Customer Experience strategy and frontline recovery execution.… more
- Coinbase (Atlanta, GA)
- …validate assumptions, and support data-driven decision-making. * * Experience in CX and Compliance analytics: *You've partnered with customer support and ... data solutions that improve operations, ensure regulatory accuracy, and enhance the customer experience . ID: P66578 *Pay Transparency Notice:* Depending on your… more
- World Wide Technology (Atlanta, GA)
- …Enterprise IT (storage, compute, network, virtualization, and multi-cloud), Contact Center, Customer Experience /Employee Experience ( CX /EX), and ... require the ability to travel up to 25+%. Client Manager needs to have experience in the...making within: + **Enterprise Architecture** + **Contact Center** + ** Customer Experience /Employee Experience ( CX… more
- Coinbase (Atlanta, GA)
- …that influence company strategy. * Drive organizational initiatives to scale customer experience analytics through better systems, automation, and governance. ... background in machine learning, experimentation, and statistical analysis applied to product, customer experience , or operations. * Proven ability to partner… more
- Verint Systems, Inc. (Atlanta, GA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... member of Professional Services, the role of the Program Manager is to serve as a customer ...and shortcomings of the program management process and perceived customer experience . + Leads a program team,… more
- Mass Markets (Savannah, GA)
- …call center footprint and operations that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital… more
- Amazon (Atlanta, GA)
- …leading leaders with proven results - Leadership experience in a customer -facing role in the CX /VDI technology industry Preferred Qualifications - ... - part market maker, part operator and part general manager - and will build a strategy focused on...build a strategy focused on outcome-based selling, winning new customer segments and growing existing customer segments… more
- Mass Markets (Garden City, GA)
- …call center footprint and operations that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital… more
- Verint Systems, Inc. (Atlanta, GA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... Learn more at www.verint.com . **Overview of Job Function:** The Senior Manager , Financials Applications, will play a pivotal role within the IT Corporate… more