- The Hertz Corporation (Trenton, NJ)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) ... In this role, you will serve as the primary CX partner to cross-functional leaders in Customer ...is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex… more
- Acxiom (Trenton, NJ)
- The Manager , Customer Experience &...+ 5+ years of experience in marketing, customer experience ( CX ), and/or consulting ... customer behaviors, pain points, and motivations through comprehensive customer experience analysis. By translating these insights into data-driven… more
- Coinbase (Trenton, NJ)
- …collaboration, connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to ... and optimizing customer support interactions to create an effortless experience . As a CX Technical Program Manager , you will play a critical role… more
- Coinbase (Trenton, NJ)
- …at the intersection of product and support to transform the customer experience . We're hiring a Program Manager , Coinbase One, to evolve Priority Support ... *What You'll Do* * Own the end-to-end Coinbase One CX experience across Priority Support, Coinbase One...CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through… more
- Insight Global (Bernards, NJ)
- …Experience (Continuous CX ) Backlogs and CCX improvements to better the customer experience * Proven ability to define strategy and translate complex ... Job Description The Sr Manager , Experience Management is a critical...customer -centric strategies for high-impact, fast-paced projects across numerous CX workstreams. The Sr Manager is a… more
- Coinbase (Trenton, NJ)
- …on chain. The EAA CX AE organization is responsible for building the customer experience platforms that streamlines the customer service and compliance ... *Role* - We would like to add an Engineering Manager to help extend our platform at Coinbase in...doing (ie. job duties):* * Wear multiple hats of Customer Experience , CX Agent … more
- Coinbase (Trenton, NJ)
- …validate assumptions, and support data-driven decision-making. * * Experience in CX and Compliance analytics: *You've partnered with customer support and ... data solutions that improve operations, ensure regulatory accuracy, and enhance the customer experience . *Pay Transparency Notice:* Depending on your work… more
- Coinbase (Trenton, NJ)
- …(via degree or prior experience in a technical role). * Must have experience in CX , AI/ML, and ideally automation-related work * Must have experience ... you'll be doing (ie. job duties): * Group Product Manager (L7) and all of the associated expectations *...expectations * You will be responsible for fully-automating Coinbase's customer support with extremely high quality and customer… more
- Verint Systems, Inc. (Trenton, NJ)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... opportunities. Learn more at www.verint.com . **Overview of Job Function:** Verint's Manager , Engineering leads one or more product engineering teams within our WFM… more
- Verint Systems, Inc. (Trenton, NJ)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... Learn more at www.verint.com . **Overview of Job Function:** The Senior Manager , Financials Applications, will play a pivotal role within the IT Corporate… more