- SHI (Austin, TX)
- …with Microsoft product road map, transition to the cloud, and ensuring a positive customer experience with SHI. The Customer Success Manager is responsible ... with customers and internal teams to ensure a positive customer experience and foster trust. This position...+ Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies… more
- The Hertz Corporation (Austin, TX)
- …creates loyalty at scale. You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection ... and Finance + A data-driven approach - you translate insights into clear decisions, scalable processes, and measurable improvements...You'll Work With:** You'll report to the VP of Customer Experience and work closely with leaders… more
- ServiceNow, Inc. (Addison, TX)
- …the organization, ensuring scalability, security, and interoperability. + AI Optimization & Customer Experience : Leverage AI to enhance customer journeys, ... with at least 5 years in senior leadership roles. + Proven experience in delivering exceptional customer technology experiences across the enterprise… more
- Confluent (Austin, TX)
- …their Confluent subscription. You will also utilize relationship management skills & industry experience to guide the customer on how they can best achieve ... role, you will have the opportunity to build broad experience with Kafka, Flink and Confluent IP as well...Confluent. You will be the technical voice of the customer and will leverage learned technical insights … more
- ExxonMobil (Baytown, TX)
- …+ Willing and able to travel domestically and internationally. **Preferred Qualifications & Experience :** + Focuses on Customer - Seeks out customer ... and, where needed, provide guidance on equipment upgrades. + Provide technical insights to help guide new application developments. + Provide market insights… more
- Google (Austin, TX)
- …largest customers. The CSM team also acts as a crucial feedback loop, channeling customer insights back to product and engineering teams to inform future ... Bachelor's degree or equivalent practical experience . + 10 years of experience in customer -facing roles, and 5 years of experience in a leadership… more
- Wolters Kluwer (Coppell, TX)
- …outcomes is key to organizational success; we are searching for a Sr. Customer Success Specialist to support these initiatives to bolster our renewal growth business ... within PHT. **Essential Duties and responsibilities** The Senior Customer Success Specialist plays a high-impact role in managing strategy and product utilization… more
- Acxiom (Austin, TX)
- …work, and measurement templates and tools **QUALIFICATIONS** Required + 2-4 years of Customer Success or Account Management experience in client-facing roles in ... + Understanding of consulting delivery methodologies and client engagement processes + Experience with customer success platforms (eg, Gainsight) and measurement… more
- Vistra (Irving, TX)
- …Diploma or equivalent * Bilingual (Spanish) skills is a plus **Key Metrics** * ** Customer Experience ** * Achievement of customers impacted by Incident target * ... statuses during weekly meetings. * Analyze large volumes of customer data, provide actionable insights , utilize findings...experience in an exempt role in project management, customer service, and/or customer operations * 3+… more
- Amazon (Dallas, TX)
- …and advocacy program participation. Product feedback loop: - Collect and communicate customer feedback, insights , and requirements to Go-To-Market teams. - ... or management consulting serving high-tech clients on go-to-market topics - Experience engaging and influencing senior customer executives, technologists and/or… more