- Deloitte (Houston, TX)
- Customer Experience Management Consultant, Qualtrics/Medallia Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... 2025 Work you'll do As a Consultant in Deloitte's Customer Experience Management practice, you will collaborate...Work with business stakeholders to translate their objectives into VOC (Voice of Customer ) solutions, journey maps,… more
- UKG (Austin, TX)
- …or business recommendations. Professional Experience + 7-10 years of progressive experience in CX analytics, customer insights , or related business ... experience with CX analytics or Voice of Customer ( VoC ) platforms such as Medallia, Qualtrics,...enterprise, or consulting environments. + Track record of leading customer experience or insights initiatives… more
- The Hertz Corporation (Austin, TX)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience -where ... is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex...rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive… more
- ARAMARK (Dallas, TX)
- …a quarterly marketing calendar that adapts to real-time trends, business shifts, and customer insights . + Use data to optimize ongoing initiatives and inform ... plans and ensure high-quality, timely delivery across all touchpoints. **Voice of the Customer ( VOC ) Strategy** + Develop and own a site-specific VOC… more
- S&P Global (Dallas, TX)
- …ad-hoc investigations for specific client objectives as well as proactive analysis and insights . + Understand customer questions and needs to offer data driven ... Advisor, where you'll leverage automotive data to provide actionable insights and drive client success. In this role, you'll...of our data and tools. + Conveys Voice of Customer ( VOC ) feedback to S&P Global account… more
- Wolters Kluwer (Coppell, TX)
- …initiatives and manage complex projects. + Strong experience in customer engagement and translating insights into product strategy. + Demonstrated ... Thinking- Ability to align product initiatives with business goals. + Customer -Centric Mindset - Experience in VOC activities and customer engagement.… more
- NRG Energy, Inc. (Houston, TX)
- …operational efficiency. This role will be instrumental in enhancing both the customer and agent experience , while driving measurable improvements in containment, ... journey and empower agents with real-time tools and insights . + Partner with IT, operations, and vendor teams... customer journey mapping and voice of the customer ( VoC ) programs. . Familiarity with data… more
- Coinbase (Austin, TX)
- …connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide ... the intersection of product and support to transform the customer experience . We're hiring a Senior Program...and operationalize a long-term strategy for risk based on customer feedback and VOC , including engagement models,… more
- Wolters Kluwer (Coppell, TX)
- …-focused Senior Product Manager to drive the product strategy, roadmap, delivery, customer experience and market success of our Tax Solutions portfolio. ... ideal for a savvy product leader with strong SaaS experience , AI-curiosity, and Go-to-Market, who understands how to drive... Customer , Usage & Data Insight + Lead customer discovery, user research, and VOC (Voice… more
- Sysco (Houston, TX)
- …) and develop insights . Develop and enhance the digital customer experience through conceptual designs, proof-of-concepts (POC), experiments, and development ... and vision with an eye towards balancing productivity and customer experience . + Lead the product team...overall trends in the food distribution industry, using these insights to shape our digital product strategy. + Work… more
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