- Justworks (New York, NY)
- …the team more efficient + Collaborate with internal teams to deliver a high-quality customer experience + Assist in formulating and revising customer support ... Your Success Profile What You Will Work On + Lead a team of Customer Support Advocates...resolving customer critical moments and turning a customer 's negative experience into a positive one… more
- Amazon (New York, NY)
- …The CET AI team leads AI and Large Language Model (LLM)-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, ... Manager - Technical (PMT) on this team, you will lead the design and implementation of next-generation solutions that...and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work… more
- Confluent (Albany, NY)
- …their Confluent subscription. You will also utilize relationship management skills & industry experience to guide the customer on how they can best achieve ... United States **Employment Type:** FullTime **Location Type:** Remote **Department** Customer Solutions **Compensation:** $181.8K - $213.7K * Offers Equity _At… more
- Cardinal Health (Albany, NY)
- …the day to address customer 's concerns + Consults with Supervisor or Team Lead on complex and unusual problems + Adhere to business processes to ensure all work ... working with order placement systems and tools preferred + Customer service experience in prior healthcare industry preferred + Root cause analysis … more
- Amazon (New York, NY)
- …. Preferred Qualifications * Consultancy experience as a technology delivery lead and trusted advisor to external customer (s), with executive-level presence ... experience driving technology initiatives, including 7+ years of customer -facing experience delivering technology transformation programs in large enterprise… more
- Diageo (NY)
- **Job Description :** **Job Title** : Global Procurement Category Specialist - Customer Marketing **About us** With over 200 brands sold in nearly 180 countries, ... this role is a part of the Global Category team. The Global Category Specialist, Customer Marketing is an agile role within the wider Global Customer Procurement… more
- Justworks (New York, NY)
- …developing individual team members. Your Success Profile What You Will Work On + Lead a team of Customer Support Benefits Specialists who assist our customers ... + Assist with resolving customer critical moments and turning a customer 's negative experience into a positive one + Understanding customer needs related… more
- SAP (New York, NY)
- …your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges ... Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. **SAP Customer Experience (CX)** - Knowledge of e-commerce, sales, … more
- Amazon (New York, NY)
- …success in driving growth for your Customers and (2) evaluate the quality of the end- Customer experience . Use these metrics to guide your work and uncover hidden ... Success Management on the Household Essentials team, you will lead a team of Customer Success Managers...the businesses of Amazon's top vendor partners while improving end- customer and vendor experience . You will guide… more
- LiveRamp (New York, NY)
- …action items and deliverables, and orchestrating the end-to-end engagement with customer stakeholders and key partners.** + ** Lead technology implementations, ... product enhancements** **Requirements and Qualifications** + **3-5 years of project management experience ** **OR experience in customer -facing roles, such as… more