- Merck (Richmond, VA)
- …Planning, Account Planning, Adaptability, Business Management, Business Strategies, Client Communication, Customer Experience Design, Customer Experience ... **Job Description** The Virology Customer Representative is a key member of the...on better health outcomes (considers the HCP & patient experience ). + Provides input into resource allocation decisions across… more
- Merck (Richmond, VA)
- …Customer Experience Management, Customer Feedback Management, Customer Service, Hospital Sales, Interpersonal Relationships, Lead Generation, Market ... field or healthcare environment. + Previous sales, account management, consultative, or customer service experience . + Experience developing and executing… more
- Amazon (Arlington, VA)
- …on how to improve business input metrics that drive growth and improve end customer experience . Identify what is hindering growth, develop solutions, and test ... value propositions using a strategic and consultative approach. * Lead business strategy development and design long term account...the Amazon store. 2 | Working backwards from the customer . We improve the customer experience… more
- Capital One (Mclean, VA)
- Manager, Risk Management: Card Risk Customer Services Strategy & Controls Do you like working in the spotlight? Are you ready to work on the front line of a top 10 ... and solutions are both welcomed and rewarded. Risk Managers lead , advise and innovate on top transformational initiatives across...Legal, Audit, or first or second line Risk Management experience + At least 3 years of Project or… more
- Amazon (Arlington, VA)
- …success in driving growth for your Customers and (2) evaluate the quality of the end- Customer experience . Use these metrics to guide your work and uncover hidden ... Success Management on the Household Essentials team, you will lead a team of Customer Success Managers...the businesses of Amazon's top vendor partners while improving end- customer and vendor experience . You will guide… more
- Confluent (Richmond, VA)
- …their Confluent subscription. You will also utilize relationship management skills & industry experience to guide the customer on how they can best achieve ... Defense. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a...role, you will have the opportunity to build broad experience with Kafka, Flink and Confluent IP as well… more
- Confluent (Richmond, VA)
- …account and financial aspects of their business relationship with Confluent + Experience with the sales discovery process and customer service escalation ... a fundamental understanding of Confluent technology, offerings, and value proposition + Experience in tracking sales activities, customer data, and customer… more
- SHRM (Alexandria, VA)
- …We are seeking an experienced and innovative Director of Market Research & Customer Insights to lead our enterprise research and insights function, advancing ... and organization types. **Brand, Market, and Competitive Intelligence** + Lead tracking of brand health and equity across key...plus. ** Experience :** + 10+ years of progressive experience in market research, customer insights, or… more
- Amazon (Arlington, VA)
- …initiatives that span delivery, product, and GTM teams to improve overall customer experience * Influence product roadmaps based on insights from ... Leveraging emerging Generative and Agentic AI technologies to radically change customer 's experience in seeding and scaling our solutions across their business… more
- ThermoFisher Scientific (Richmond, VA)
- …performance indicators; analyze trends and share metrics and improvement plans during customer business reviews. + Lead process-improvement teams to identify ... Join Unity Lab Services as a Team Leader at customer site and guide a team of 10-15 on‑site...related field is a plus + 2-4 years of experience in a laboratory or managed services environment, with… more