- Cengage Group (New York, NY)
- …new digital revenue streams by developing products that result in owning more of the customer experience and increasing the lifetime value of a customer . ... course to a personalized, outcomes-driven learning ecosystem that meets customer needs. + Lead our shift from...+ Partner with engineering, content, AI/ML teams, regulatory departments, customer experience , marketing and sales to drive… more
- Kyndryl (Albany, NY)
- …such as Agentic AI. The ideal candidate will have a strong background in Customer Experience , BPO models, and/or CCaaS transformation programs with a passion for ... center transformations. + Guide cross-functional consultants to design and implement customer experience (CX) transformation strategies. + Drive modernization of… more
- Sprinklr (New York, NY)
- …for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human ... the company to define course curriculum, educational tools, and lead our worldwide team of trainers to deliver these...Sales, Success, and technical teams to ensure an exceptional customer experience is being delivered. + You… more
- TD Bank (New York, NY)
- …the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience , that is why we believe that all ... delivery at every interaction + Supports the ongoing improvement of the partner/ Customer experience **Shareholder Accountabilities:** + Represents TD at civic,… more
- TD Bank (New York, NY)
- …the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience , that is why we believe that all ... in some aspects of planning of audits and may lead less complex audits/projects. They independently assess control design...contribute to the ongoing improvement of the partner / Customer experience . Employee and Team Accountability +… more
- RELX INC (New York, NY)
- … satisfaction. + Customer focus: leads the overarching design of the end-to-end customer experience for AL&F customer and users. Brings together teams to ... & pre- sales implementation and support teams to deliver a best-in-class customer experience . + Cross-functional leadership, driving change & talent development:… more
- Qualtrics (New York, NY)
- …client account strategy + Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty ... skills to deliver actionable, scalable recommendations that improve the end to end customer experience for customers + Develop critical customer relationship… more
- Tractor Supply Company (Alden, NY)
- …charge of operations to the Store Manager. Duties include delivering a Legendary Customer Experience , providing leadership and direction to the store team, and ... that differentiates from the competition. + Champion the Customer Experience in the store and execute...store and execute the role of the GURA Sales Leader . + Lead freight movement, and support… more
- JPMorgan Chase (New York, NY)
- …Identify opportunities for service enhancements and innovations to improve employee and customer experience . + Oversee the day-to-day operations of amenity ... JPMC employee experience throughout North America. As a Regional Service Lead for Amenity Services North America, you will work closely with Internal… more
- TD Bank (New York, NY)
- …the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience , that is why we believe that all ... at every interaction + Supports the ongoing improvement of the partner/ Customer experience **Employee/Team Accountabilities** + Sets appropriate context for… more