- Amazon (New York, NY)
- …such as telecommunications, VoIP, and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the voice of the ... growing services, leveraging native generative AI capabilities to improve customer and employee experiences. You will lead ...them. You should be passionate about delivering a great customer experience by deploying AWS solutions and… more
- LiveRamp (New York, NY)
- …+ Effectively identify and lead cross-functional initiatives to improve the customer experience + Ensure the Brands CSMs successfully deliver our solutions ... evolving compliance and privacy requirements.** Are you a seasoned Customer Success leader seeking a high-impact role?... customer experiences. **About you:** + 7 years customer -focused experience ( customer success and/or… more
- PagerDuty (Albany, NY)
- …departments, such as sales, marketing, product, and engineering, to ensure a cohesive customer experience . Process Improvement / Managing Workload: + Establish a ... ultimately responsible for ensuring their success. As a key leader within the Customer Success organization, you...lifetime value and driving revenue growth. Team Management: + Lead , mentor, and develop a high-performing customer … more
- Coinbase (Albany, NY)
- …skills you will play a crucial role ensuring we deliver an outstanding high value customer experience globally. What you'll be doing (ie. job duties): * Manage ... supported. As a Supervisor for the Concierge on the Customer Success Team, you will lead a...and support initiatives aimed at streamlining operations and improving customer experience metrics. * Achieve SLAs, productivity… more
- Oracle (Albany, NY)
- … customer satisfaction, service level attainment and incremental revenue growth. The Customer Success Manager oversees customer experience through the ... accounts with a focus on continuous improvements to customer utilization and experience , facilitating contract renewals,...participating in key initiatives, be a part of or lead the building of CS tools and enablers, mentoring… more
- Regeneron Pharmaceuticals (Sleepy Hollow, NY)
- …into actionable strategies that enhance market access, drive growth and improve customer experience across all Regeneron brands. The individual will require ... access to Regeneron medicines and improve patient outcomes + **Market access customer insights:** lead qualitative and quantitative research with payers,… more
- Intuit (New York, NY)
- …measures trends in customer sentiment and uncovers opportunities to optimize customer experience and business outcomes. We're looking for an experienced ... and Mailchimp. This role requires a strategic, analytical thought leader to steer our Voice of Customer ...improve quality of insights while reducing burden on the customer + Lead high visibility, complex projects… more
- Kohler Co. (New York, NY)
- …to the Customer Success Manager. **Specific Responsibilities** + Provide best-in-class customer experience through calls, emails, chat, and video calls + ... an independent company wholly-owned by Kohler Co., a global leader in the manufacture of kitchen and bath products,...being the voice of Kohler Ventures, ensuring that each customer has an above and beyond experience … more
- Merck (Albany, NY)
- …effectively with extended "in-scope" customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensure ... Business Management, Business Model Development, Business Opportunities, Client Communication, Customer Contact Management, Customer Experience Design,… more
- TD Bank (New York, NY)
- …the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience , that is why we believe that all ... business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've… more