- PagerDuty (Albany, NY)
- …departments, such as sales, marketing, product, and engineering, to ensure a cohesive customer experience . Process Improvement / Managing Workload: + Establish a ... ultimately responsible for ensuring their success. As a key leader within the Customer Success organization, you...lifetime value and driving revenue growth. Team Management: + Lead , mentor, and develop a high-performing customer … more
- The Hertz Corporation (Albany, NY)
- …creates loyalty at scale. You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection ... Do:** 1. Contact Center Leadership - Operations, Revenue, and Experience You will own / lead omni-channel...You'll Work With:** You'll report to the VP of Customer Experience and work closely with leaders… more
- Amazon (New York, NY)
- …success in driving growth for your Customers and (2) Evaluate the quality of the end- Customer experience . Use these metrics to guide your work and uncover hidden ... Amazon Vendor Services team is seeking a Manager of Customer Success to lead a team responsible...to the development of features and programs that accelerate Customer growth and improve their experience working… more
- Amazon (New York, NY)
- …The CET AI team leads AI and Large Language Model (LLM)-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, ... Manager - Technical (PMT) on this team, you will lead the design and implementation of next-generation solutions that...and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work… more
- Merck (Albany, NY)
- …Adaptability, Business Administration, Business Analysis, Business Strategies, Client Communication, Customer Experience Design, Customer Experience ... Customer Strategy, Hospital Sales, Infectious Disease, Interpersonal Relationships, Lead Generation, Market Analysis, Medical Virology, Pharmaceutical Sales Training,… more
- Kohler Co. (New York, NY)
- …to the Customer Success Manager. **Specific Responsibilities** + Provide best-in-class customer experience through calls, emails, chat, and video calls + ... an independent company wholly-owned by Kohler Co., a global leader in the manufacture of kitchen and bath products,...being the voice of Kohler Ventures, ensuring that each customer has an above and beyond experience … more
- Chobani (NY)
- …functions, ensuring seamless product availability, optimized inventory flow, and a best-in-class customer experience . The ideal candidate brings a passion for ... Customer Supply Chain is a strategic and operational leader responsible for driving end-to-end customer fulfillment,...required; advanced degree preferred. * 10+ years of progressive experience in supply chain, customer operations, or… more
- SAP (New York, NY)
- …your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges ... Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. **SAP Customer Experience (CX)** - Knowledge of e-commerce, sales, … more
- Amazon (New York, NY)
- …success in driving growth for your Customers and (2) evaluate the quality of the end- Customer experience . Use these metrics to guide your work and uncover hidden ... Success Management on the Household Essentials team, you will lead a team of Customer Success Managers...the businesses of Amazon's top vendor partners while improving end- customer and vendor experience . You will guide… more
- Proofpoint (Albany, NY)
- …little or no direction, and above all a passion for ensuring a world class customer experience **Your day-to- day:** + Guide customers through each phase of ... About Us: We are the leader in human-centric cybersecurity. Half a million customers,...the team + Ability to identify company needs for customer initiatives and lead those initiatives across… more