- Compass Group, North America (New York, NY)
- …presentation, and change management skills. + Familiarity with Medallia or other customer experience platforms (preferred). + Bilingual skills are a plus. ... to set shared goals, develop action plans, and drive measurable outcomes. + Lead guest experience initiatives that consistently improve satisfaction scores and… more
- Wells Fargo (New York, NY)
- …variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience + Collaborate to craft clear and compelling narratives ... of the Banking leadership team. **In this role, you will:** + Lead client targeting and coverage strategy across Banking, coordinating with various cross-functional… more
- Coinbase (Albany, NY)
- …expected and fully supported. At Coinbase, we are building a world-class Customer Experience (CX) organization that supports millions of users globally--across ... Translate operational challenges into analytical deliverables that improve agent productivity, customer experience , and operational efficiency. * Develop metrics… more
- The Estee Lauder Companies (New York, NY)
- …marketing moments (including product launches, promotions, etc.) and ensure a seamless customer experience across touchpoints + Analyze performance data deeply ... investment across ELC's portfolio of NA brands to accelerate growth, new customer acquisition, brand recognition and channel efficiency. + Responsible for developing… more
- Justworks (New York, NY)
- …providing the best possible service to customers and teams. You are a hands-on leader who enjoys optimizing and perfecting the customer onboarding processes. You ... Your Success Profile What You Will Work On + Lead a team of managers, supporting and coaching them...possible, but no simpler." Qualifications + 5+ years of customer service management experience , in an environment… more
- Michaels (Newburgh, NY)
- …leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team ... the store team to achieve their role KPI's + Lead the execution of our customer brand...and production **Other duties as assigned** **Minimum Type of experience the job requires** + Retail management leadership … more
- NRG Energy, Inc. (NY)
- …1-2 years of direct sales experience + Proven ability to work within and lead a team + Ability to travel throughout the assigned territory + Available to work ... Mountain Energy is looking for a driven Sales Team Lead to manage a team of Sales Agents who...evenings and/or weekends + Previous customer service and sales experience + Reliable… more
- New York Times (New York, NY)
- …subscriptions the core of our business, and we believe that a more tailored product experience will lead more users to engage with our journalism, to want to ... working with technical and non-technical team members + Experience with user-centered design, user data, or customer... Experience with user-centered design, user data, or customer research Preferred Qualifications : + Experience … more
- Sleep Number (Brooklyn, NY)
- …a trusted and respected team leader . Responsibilities + Ensure a world-class customer experience . Utilize a proven sales process to discover each customer ... Company Overview Sleep Number is a sleep wellness technology leader . For nearly four decades, we have placed sleep...as promotional information and store procedures. Provide timely, relevant customer follow-up and employee coaching. + Lead … more
- Philips (Latham, NY)
- …strategy while operating in a matrix organization; creative mindset and validated customer and solutions mindset and experience ; excellent analytics and ... **Commercial Strategy Leader , HPM** In this mission-critical role for North...monitoring. You will work at the intersection of innovation, customer engagement, and market execution-translating insights into actionable strategies… more