- DoorDash (New York, NY)
- …our complex ecosystem of consumers, dashers, and merchants. We enhance the DoorDash customer experience and boost customer satisfaction by streamlining ... building a high-scale product platform and directly shaping exceptional customer experiences. Our team powers the suite of applications...About the Role As the Engineering Manager for Teammate Experience , you will lead a talented and… more
- JPMorgan Chase (New York, NY)
- …conversational AI at Chase, ensuring that our solutions not only enhance customer experience but also position Chase as a leader in the competitive landscape ... business needs and user insights. As a Conversation Design Lead on the Chase Voice (IVR) and Chat Conversation...scripts that are clear, concise, and tailored to diverse customer segments. + Demonstrated experience in inclusive… more
- JPMorgan Chase (New York, NY)
- …only visually appealing but also accessible and user-friendly, enhancing the overall customer experience . You will be responsible for working collaboratively ... Shape the future of user experience with strategic design initiatives that blend business...your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that… more
- JPMorgan Chase (New York, NY)
- …conversational AI at Chase, ensuring that our solutions not only enhance customer experience but also position Chase as a leader in the competitive landscape ... are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience . The product will serve as a key touchpoint for… more
- Capital One (New York, NY)
- …will also take on other projects in the digital platform space, supporting customer experience and front end platform teams. **General Responsibilities:** + ... Business Manager - Experience Platform Analytics (XPA) As a Business Analysis...central responsibility is to own and build insights from customer sentiment data: you will partner with product &… more
- LiveRamp (New York, NY)
- …owning action items and deliverables, and orchestrating the end-to-end engagement with customer stakeholders and key partners. + Lead technology implementations, ... and informing product enhancements **About you:** + 3-5 years of project management experience OR experience in customer -facing roles, such as… more
- Medtronic (New York, NY)
- …confidence with Touch Surgery Ecosystem technology and drive commercial results + Lead customer business reviews - engage with clinical and administrative ... helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in...years of relevant experience . + Previous minimum experience of 4 years in customer success,… more
- Microsoft Corporation (New York, NY)
- … objectives and Microsoft's portfolio. - You will promote organizational and customer success strategies. - You will lead program planning, prioritization, ... You will proactively surface value, which in turn will lead to a high retention rate on customer...years customer success, solution delivery, practice management, customer -facing consulting, or portfolio management experience +… more
- OneMain Financial (New York, NY)
- …best practices in contact center technology, omnichannel communication, and customer experience . + Build, mentor, and lead a high-performing team of product ... team is focused on developing innovative financial products and transforming the customer experience . Our digital strategy involves building products and… more
- M&T Bank (Buffalo, NY)
- …Growth Marketing team is seeking a highly motivated and experienced senior manager to lead the Customer Engagement & Retention Marketing team. This role is ... 11 years of higher education and relevant experience ) 2 years managerial experience Proven experience in customer engagement, retention, or lifecycle… more