- Wells Fargo (Irving, TX)
- …focus is to define and drive a transformational strategy to improve customer experience and business profitability, while also ensuring effective risk ... service and satisfaction, profitability and efficiency of operations + Lead customer service team by making strategic...to define and drive a transformational strategy to improve customer experience and business profitability, while also… more
- Merck (Austin, TX)
- …that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region ... Management, Business Management, Business Opportunities, Business Performance Management, Business Reviews, Customer Accounts, Customer Experience Design, … more
- Mass Markets (Killeen, TX)
- …Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital ... performance and success of your team. This is a management-level position. Prior experience in management, supervisor, or customer service leadership is highly… more
- SpaceX (Bastrop, TX)
- …customers. + Continuously monitor enterprise industry trends and best practices to enhance customer experience . + Collaborate + Work with internal leaders and ... broadband internet worldwide. As a member of the Starlink customer support team, you will lead the...QUALIFICATIONS: + Bachelor's degree and 7+ years of professional experience in customer operations, customer … more
- The Hertz Corporation (Austin, TX)
- …creates loyalty at scale. You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection ... Do:** 1. Contact Center Leadership - Operations, Revenue, and Experience You will own / lead omni-channel...You'll Work With:** You'll report to the VP of Customer Experience and work closely with leaders… more
- Amazon (Austin, TX)
- Description Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon's ... train the LLM models. You will be a thought leader and innovator within the organization. The mission of... customer effort by improving the discoverability of customer ingresses, creating a contact experience that… more
- Amazon (Austin, TX)
- …The CET AI team leads AI and Large Language Model (LLM)-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, ... Manager - Technical (PMT) on this team, you will lead the design and implementation of next-generation solutions that...and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work… more
- Vistra (Irving, TX)
- …Diploma or equivalent * Bilingual (Spanish) skills is a plus **Key Metrics** * ** Customer Experience ** * Achievement of customers impacted by Incident target * ... actionable insights, utilize findings to close gaps and conduct customer remediation actions. * Lead cross-functional work...experience in an exempt role in project management, customer service, and/or customer operations * 3+… more
- Amazon (Austin, TX)
- …success in driving growth for your Customers and (2) evaluate the quality of the end- Customer experience . Use these metrics to guide your work and uncover hidden ... Success Management on the Household Essentials team, you will lead a team of Customer Success Managers...the businesses of Amazon's top vendor partners while improving end- customer and vendor experience . You will guide… more
- ServiceNow, Inc. (Addison, TX)
- …the organization, ensuring scalability, security, and interoperability. + AI Optimization & Customer Experience : Leverage AI to enhance customer journeys, ... with at least 5 years in senior leadership roles. + Proven experience in delivering exceptional customer technology experiences across the enterprise… more