- Ralliant (Richmond, VA)
- …digital experiences that scale across brands and platforms? We're looking for a **Digital Customer Experience Architect** to lead the design and integration ... Architect and integrate digital platforms across Ecommerce, ERP, CRM, PIM, CMS, and customer data systems. + Lead the front-end evolution of BigCommerce Catalyst… more
- Michaels (Christiansburg, VA)
- …with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in ... Store - CHRISTIANSBURG, VA Deliver a customer centric shopping experience by managing...by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to… more
- Capital One (Mclean, VA)
- Senior Project Manager, Product Operations - Customer Support Experience **Senior Project Manager, Product Operations - Customer Support Experience ** As ... the company. You will be challenged to excel and lead alongside the brightest talent in the industry and... Success team in Enterprise Data is reimagining the customer support experience for our internal customers… more
- TD Bank (Vienna, VA)
- …the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience , that is why we believe that all ... **Preferred Skills:** + Financial services background preferred + Team lead experience preferred + Thorough analysis and...on our strategy, we are innovating to enhance the customer experience and build capabilities to shape… more
- TD Bank (Vienna, VA)
- …the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience , that is why we believe that all ... **Preferred Skills:** + Financial services background preferred + Team lead experience preferred + Thorough analysis and...on our strategy, we are innovating to enhance the customer experience and build capabilities to shape… more
- Merck (Richmond, VA)
- …that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region ... Management, Business Management, Business Opportunities, Business Performance Management, Business Reviews, Customer Accounts, Customer Experience Design, … more
- Coinbase (Richmond, VA)
- …skills you will play a crucial role ensuring we deliver an outstanding high value customer experience globally. *What you'll be doing (ie. job duties):* * ... expected and fully supported. As a Supervisor for the Customer Success Team, you will lead a...and support initiatives aimed at streamlining operations and improving customer experience metrics. Achieve SLAs, productivity and… more
- Amazon (Arlington, VA)
- …on how to improve business input metrics that drive growth and improve end customer experience . Identify what is hindering growth, develop solutions, and test ... * Meeting with your Retail Category Manager to understand Category strategy and discuss your Customer (s) role in their strategy. * Lead a meeting with your … more
- AAA Mid Atlantic (Fairfax, VA)
- …Retail Staff Assistant/ Team Leads do: + Play a pivotal role in enhancing the customer experience and guiding a team to success. In addition to performing key ... need: + Required at least 3 years sales and customer service experience , with an ability to...ability to drive results and exceed expectations. + Previous experience in a lead or supervisory position… more
- PagerDuty (Richmond, VA)
- …departments, such as sales, marketing, product, and engineering, to ensure a cohesive customer experience . Process Improvement / Managing Workload: + Establish a ... ultimately responsible for ensuring their success. As a key leader within the Customer Success organization, you...lifetime value and driving revenue growth. Team Management: + Lead , mentor, and develop a high-performing customer … more