- Lenovo (VA)
- … working with sales organizations in the IT or tech industry + Familiarity with customer experience metrics such as CSAT and NPS + Understanding of eCommerce ... We are looking for an experienced **eCommerce SMB Sales Transformation Manager** to lead the optimization of our SMB Sales Team's Business Management System (BMS).… more
- Amazon (Arlington, VA)
- …leveraging cloud to increase security and resilience, fuel innovation, and amplify customer experience . The Finance, Administration, Cybersecurity, & Tax (FACT) ... to discuss modernizing systems that achieve efficiencies, improve insights, and transform customer experience . - Identify business trends and industry challenges… more
- Citizens (Glen Allen, VA)
- …teams, you will drive industry-leading loss mitigation strategies, deliver an exceptional customer experience and deliver a sound operational environment. The ... optimization and performance with a focus on efficiency and customer experience in the backend closing process...hardship packages Leadership & Team Management + Proven leadership experience in a fast-paced environment + Lead … more
- Capital One (Richmond, VA)
- …needs & drive change improving delivery, quality and efficiency to improve customer experience **Innovative Problem Solving** You enjoy solving complex problems ... cause identification and resolution. We are looking for a leader who will transform and lead a...a best in class quality review operation for complex customer resolution needs. This leader will build… more
- Lumen (Richmond, VA)
- …+ Desired Certifications: CCNP, Security+, JNCIP-SEC + 5+ years of technical customer call center experience + Associate degree in Engineering, Electronics, ... world and shape the future. **The Role** The Senior Lead Operations Engineer is a seasoned technical expert responsible...dialing and routing + Ability to identify and resolve customer -reported trouble + Experience with Metro Ethernet… more
- GE Appliances, a Haier company (Fairfax, VA)
- …products/appliances as appropriate, always focusing on value-driven solutions and the best customer experience + Operating an assigned Bodewell service van to ... + Ability/ experience diagnosing and repairing major appliances + Excellent customer service and communication skills with a responsive, professional approach. +… more
- Mass Markets (VA)
- …Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital ... within our organization. The ideal candidate will be a results-driven leader with extensive experience inBPO operations management, strong problem-solving… more
- Fujifilm (Richmond, VA)
- …Sales team to achieve sales goals and drive a higher level of customer experience . + Maintains effective communications within and between various ... to ensure maximum sales success, improved business processes and a positive customer experience . + Shares responsibility for successful installations and… more
- Amazon (Arlington, VA)
- …business success with advertisers - Manage prioritization and trade-offs among customer experience , monetization, technical and operational lift, and competing ... Prime Video is looking for a world-class product operations leader to help assemble and execute against our team's...you will leverage Machine Learning to create an advertising experience that is customer -obsessed, non-intrusive, and engaging.… more
- Amazon (Arlington, VA)
- …and collaborate cross-functionally to drive business growth and deliver an exceptional customer experience . This position will work to continuously optimize ... in driving operational initiatives and demonstrate passion for the customer experience . They must be fearless but...and building/improving processes. The ideal candidate is able to lead and influence both internal and external teams in… more