- ITW (Richmond, VA)
- …growing revenue and share, and leading cross-functional efforts to deliver a superior customer experience . **Key Responsibilities** + Serve as the strategic ... including sales, marketing, product management, technical support, and operations to ensure customer expectations are met or exceeded. + Lead contract… more
- Under Armour, Inc. (Richmond, VA)
- …leading tools, you will lead initiatives that strive to make every customer touch point a rewarding experience that reinforces and builds brand loyalty. ... Customer Service Systems Ops Analyst ** Customer ...Time, and Average Speed of Answer * Data Analysis experience preferred * Experience in Telephony and… more
- PNC (Mclean, VA)
- …Public Speaking, Relationship Building, Relationship Management **Competencies** Coaching Others, Customer Experience Management., Customer Retention, ... serve. We are all united in delivering the best experience for our customers. We work together each day...results and pipeline management. Meets service level agreements on lead and referral follow up. Adheres to all applicable… more
- Cardinal Health (Richmond, VA)
- …and compliance with industry regulations. + Track and report any trends from the customer experience that can be improved or celebrated. + Analyze and provide ... Performance Monitoring is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and… more
- Forrester (VA)
- …help the team drive sales for our products by collaborating with technology, customer experience , security, customer insights, and data analytic ... Utilize our CRM system (Salesforce) and sales methodology. + Lead by example and promote a positive attitude and...+ A bachelor's degree. + Eight years of sales experience or SaaS Customer Success organizational leadership… more
- Sprinklr (VA)
- …for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human ... experiences to every customer , every time, across any modern channel. Headquartered in...Prepare revenue related reports for financial statement disclosures + Lead or support the implementation and migration of revenue… more
- Xylem (Norfolk, VA)
- …Synthesizes technical information and communicates it clearly + Derives insight from customer experience to produce outcomes and solve moderately complex ... to team goals, and understand that diverse perspectives can lead to better solutions. * Results Driven Performance: High...Experience Requirements: + Ability to obtain all required customer clearances (TWIC, DISA, etc.) + Ability to obtain… more
- Verint Systems, Inc. (Richmond, VA)
- …Experience working both independently and within a team as a team member and team leader + Voice of Customer /CX experience with multiple types of visitor ... core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX… more
- United Site Services (Barhamsville, VA)
- …repair and maintenance as needed on-site so as to not disrupt the customer experience . Report all special maintenance requests and/or equipment replacements in ... **About USS** United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project… more
- KBR (Chantilly, VA)
- …in Access Control. + Experience in relevant areas related to security. + Experience in a Customer Service environment + Experience supervising personnel ... Title: Visitor Control Center Lead Title: Visitor Control Center Lead ...that receives and processes visitors and guests to the customer facility. + The team's duties include: + Issuing… more