- PagerDuty (Richmond, VA)
- …departments, such as sales, marketing, product, and engineering, to ensure a cohesive customer experience . Process Improvement / Managing Workload: + Establish a ... ultimately responsible for ensuring their success. As a key leader within the Customer Success organization, you...lifetime value and driving revenue growth. Team Management: + Lead , mentor, and develop a high-performing customer … more
- Proofpoint (Reston, VA)
- …little or no direction, and above all a passion for ensuring a world class customer experience . **Your day-to-day** + Guide customers through each phase of their ... equivalent + 5 to 10+ years of industry leadership experience in a customer success, sales engineer,...your team + Ability to identify company needs for customer initiatives and lead those initiatives across… more
- Amazon (Arlington, VA)
- …The CET AI team leads AI and Large Language Model (LLM)-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, ... Manager - Technical (PMT) on this team, you will lead the design and implementation of next-generation solutions that...and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work… more
- Merck (Richmond, VA)
- …Adaptability, Business Administration, Business Analysis, Business Strategies, Client Communication, Customer Experience Design, Customer Experience ... Customer Strategy, Hospital Sales, Infectious Disease, Interpersonal Relationships, Lead Generation, Market Analysis, Medical Virology, Pharmaceutical Sales Training,… more
- Concentrix (Richmond, VA)
- …world providing market leading technology and insights to modernize and simplify the customer experience . Within our professional services team, you will deliver ... to work independently and within a team environment. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part… more
- Amazon (Arlington, VA)
- …success in driving growth for your Customers and (2) evaluate the quality of the end- Customer experience . Use these metrics to guide your work and uncover hidden ... Success Management on the Household Essentials team, you will lead a team of Customer Success Managers...the businesses of Amazon's top vendor partners while improving end- customer and vendor experience . You will guide… more
- Walgreens (Aldie, VA)
- **Job Description:** + Models and delivers a distinctive and delightful customer experience . + Registers sales on assigned cash register, provides customers with ... to obtain patient and drug information and process prescriptions. ** Customer Experience ** + Engages customers and patients...directed by store manager or communicated by the shift leader . + Performs duties as assigned by Pharmacy Manager,… more
- Walgreens (Danville, VA)
- **Job Description:** + Models and delivers a distinctive and delightful customer experience . + Registers sales on assigned cash register, provides customers with ... courteous, fair, friendly, and efficient checkout service. ** Customer Experience ** + Engages customers and patients...directed by store manager or communicated by the shift leader . + Implements Company asset protection procedures to identify… more
- Amazon (Arlington, VA)
- …* Identify areas for product/service enhancements that will improve the end- customer experience and provide recommendations for actionable improvements. * ... with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 2+ years… more
- Amazon (Arlington, VA)
- …initiatives that span delivery, product, and GTM teams to improve overall customer experience * Influence product roadmaps based on insights from ... Leveraging emerging Generative and Agentic AI technologies to radically change customer 's experience in seeding and scaling our solutions across their business… more