- Baylor Scott & White Health (Albany, NY)
- …resolve issues associated with technology, application, or product feature that impacts customer experience , by coordinating with the digital and in-person teams ... product releases which address a customer problem with a positive customer experience 2. Structured approach to troubleshooting and escalating problems as… more
- Amazon (New York, NY)
- …implementer - 3+ years' experience in systems engineering or technical operations support, with some customer -facing responsibilities - 3+ years' ... best practices that are associated with on-going support and operations delivered throughout the lifespan of the customer...- Work with designated support engineers to raise the customer experience bar with 24x7 support, this… more
- Kyndryl (Albany, NY)
- …such as Agentic AI. The ideal candidate will have a strong background in Customer Experience , BPO models, and/or CCaaS transformation programs with a passion for ... center transformations. + Guide cross-functional consultants to design and implement customer experience (CX) transformation strategies. + Drive modernization of… more
- Amazon (New York, NY)
- …our fulfillment operations . Our mission is to continuously enhance customer experience through innovative delivery solutions. We value collaboration, ... a Sr. Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology… more
- MTA (Staten Island, NY)
- …team-oriented and collaborative environment to develop more efficient and effective operations . EDUCATION AND EXPERIENCE : Assistant Transit Management Analyst I ... Railway. The analyst will be required to thoroughly understand the unique operations of the Railway's administrative methods, be adept at translating business… more
- Ryder System (Albany, NY)
- …throughout the startup process, successfully transitioning design and proposal assumptions to Operations and SCE CI resources through the Customer Due Diligence ... deliver financial value to our Customers + Demonstrating an understanding of our Customer 's business + Providing feasible designs that are aligned with our … more
- Bank of America (New York, NY)
- …customer relationships **Required Skills:** * 10+ years of Banking experience ; Professional qualifications preferred. * Global Markets Operations /Technology ... * Experience with global stakeholder management **Skills:** + Business Operations Management + Drives Engagement + Process Management + Process Performance… more
- City of New York (New York, NY)
- …patterns of errors to identify corrective changes in systems and program operations ; reviews specific demographic and operational data to identify projects to ... improve overall agency performance and to ensure compliance of OCSS operations with agency policy and laws and with state and federal mandates. Under direction of… more
- Amazon (New York, NY)
- …team. AVS Supply Chain Managers will play a critical role in delivering optimal customer experience by ensuring Amazon has the right product quantities, in the ... the life * Facilitate and attend weekly meeting with Customer (s)' operations /supply chain team(s) to walk through...in Supply Chain, Planning, or Inventory Management or equivalent experience such as Consulting, Finance, or Operations .… more
- ServiceNow, Inc. (New York, NY)
- …management. + Previous sales experience in IT Service Management, HR, Security Operations , Customer Service and IT Operations Management (within software ... teams including solution sales, solution consulting, partner, product, and operations . This is a key and strategic role that...Google Cloud, and ServiceNow teams to promote an outstanding customer experience + Ensure customers are at… more