- Humana (Richmond, VA)
- …as customer service operations , workforce management, data/analytics, and customer experience **Use your skills to make an impact** **Required ... to support high-priority initiatives that improve performance, enhance the patient and customer experience , and align with CenterWell's long-term vision. The… more
- Mass Markets (VA)
- … satisfaction. + Maintain high service quality standards to ensure a positive customer experience CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT ... a related field. + At least 5 years of experience in operations management, preferably within a...Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer … more
- Amazon (Herndon, VA)
- …insights to allow our stakeholders to manage operational posture and operator experience and drive sustainable, safe, and efficient operations . We define, ... (best course of action) in nature. We are a customer obsessed team driving lean operations in...allow our stakeholders to manage operational posture and operator experience and drive sustainable, safe, and efficient operations… more
- Marriott (Arlington, VA)
- …of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee ... Available **Job Number** 25129320 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Arlington Capital View Hotel, 2800 South Potomac Ave,… more
- Washington Metropolitan Area Transit Authority (VA)
- …managed using innovative tools, technology, and collaboration to enhance safety, efficiency, and customer satisfaction. Be the voice of Bus Operations on the ... MICC Operations Manager, Bus (Bus 1) Job ID: 250668...quality, and risk mitigation. Your leadership will directly impact customer service, workforce productivity, and cost efficiency as you… more
- Hilton (Mclean, VA)
- …take ownership of:** + Lead enterprise\-wide engineering initiatives including customer experience initiatives, sustainability programs, emergency response ... and new property openings\. + Oversee the development of training programs for property operations teams\. + Support Customer Promise goals in becoming the \#1… more
- Walgreens (Chesterfield, VA)
- … experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services. ** Operations ** + Responsible for ... technicians. Makes decisions regarding performance management including discipline and termination. ** Customer Experience ** + Engages customers and patients by… more
- BrightView (Chantilly, VA)
- …issues that impact customer satisfaction. + Implement processes to improve customer experience . 8. Project Management + Lead or contribute to operational ... Service, Satisfaction and Jobsite Quality + Ensure that operations support excellent customer service and jobsite...degree in a landscape or business-related field or equivalent experience in a similar service industry + Minimum 7… more
- Agile IT Synergy (Stafford, VA)
- …Senior Operations Systems Engineer will ensure that our government customer achieves the desired infrastructure, capabilities, and processes for the deployment ... desired outcomes + Candidates must possess excellent interpersonal, business management and customer service skills + Proven leadership in operations and systems… more
- CACI International (Norfolk, VA)
- …+ Bachelor's Degree (assumed based on role expectations) + At least 10 years of experience in operations management within DoD/Navy programs + At least 3 years ... of managerial experience + Strong understanding of IT operations ...Operational efficiency improvements + Team performance and development + Customer satisfaction levels + Problem resolution metrics + Resource… more