- Coinbase (Tallahassee, FL)
- …(GCS) organization, operating at the intersection of product and support to transform the customer experience . We're hiring a Program Manager, Coinbase One, ... CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through...measurable outcomes * Enhance the Coinbase Debit Card support program by owning the full CX experience ,… more
- Cengage Group (Jacksonville, FL)
- …validation activities (eg, UX testing) are implemented effectively to drive a seamless customer experience . + **Detail program health** with actionable ... Management Lead will collaborate with Product Management, User Experience Development, Content Creation, Go-to-Market, Sales, Customer ...** Experience ** : At least 5 years of experience in technology program management that demonstrate… more
- Verint Systems, Inc. (Tallahassee, FL)
- …both strengths and shortcomings of the program management process and perceived customer experience . + Leads a program team, including customer ... global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity...key member of Professional Services, the role of the Program Manager is to serve as a customer… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve ... a CSR, you will have the opportunity to utilize your customer service skills and experience , as well as critical thinking skills, to support American consumers… more
- Coinbase (Tallahassee, FL)
- …working at the intersection of product and support to transform the customer experience . We're hiring a Senior Program Lead, a pivotal role focused on ... program as an individual contributor, owning the strategy and program management of our customer experience with risk and payments related problems. *… more
- Honeywell (Clearwater, FL)
- …in Engineering, Business, or related field. + Previous customer -facing experience + Knowledge of fundamental program and business management practices, ... As a Customer Program Manager on the Lockheed...As a Customer Program Manager on the Lockheed Martin Aeronautics business...candidates. **YOU MUST HAVE** + 6+ years of business experience in program management or related roles… more
- Oracle (Tallahassee, FL)
- …future storytelling and customer advocacy efforts. **Qualifications:** + Proven experience in program or project management, content development, product ... build relationships with customers and internal stakeholders. + Strong analytical skills; experience tracking and measuring program success using KPIs. +… more
- Amazon (Miami, FL)
- …thought leadership, business case development, realizing customer benefits, and successful program completion experience - 5+ years of customer -facing ... customer advocacy through success story documentation and reference program participation. Track adoption metrics to measure effectiveness and identify… more
- Synchrony (Altamonte Springs, FL)
- …Synchrony data, client data and 3rd party data to recommend business actions that improve customer experience and drive incremental program economics. + Be a ... with Analytics Leader to drive profitable growth for the program . This includes development of analytics strategies aligned to...+ Lead the creation and execution of a data-driven customer engagement strategy by analyzing customer journeys,… more
- Honeywell (Clearwater, FL)
- … teams. + Monitor and report program performance metrics. + Ensure customer experience in Aerospace & Defense customers - Primes and/or other Suppliers ... + Strong understanding of program management principles and methodologies. + Experience managing customer programs with multiple stakeholders. + Program … more