• New York Customer Welcome Center Technical…

    HP Inc. (New York, NY)
    …of HP's Executive Engagement Strategy. We are looking for a passionate leader to join our Customer Experience Program in New York CWC. The role, based onsite ... York City, offers a unique opportunity to join the Customer Experience team and have full exposure...demonstrated competence. + Typically has 5-10 years of work experience , preferably in technical role, briefing program … more
    HP Inc. (11/11/25)
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  • Consumer Senior Program Lead (B2C…

    Coinbase (Albany, NY)
    …(GCS) organization, operating at the intersection of product and support to transform the customer experience . We're hiring a Program Manager, Coinbase One, ... CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through...measurable outcomes * Enhance the Coinbase Debit Card support program by owning the full CX experience ,… more
    Coinbase (10/03/25)
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  • Process and Content Program Manager,…

    Google (New York, NY)
    Process and Content Program Manager, Customer Experience _corporate_fare_ Google _place_ Sunnyvale, CA, USA; New York, NY, USA **Mid** Experience driving ... equivalent practical experience . + 5 years of experience in program management, operations, or planning...the operational excellence and content strategy across the Strategic Customer Engagement organization with a core focus on the… more
    Google (10/24/25)
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  • Program Manager II-Membership…

    Mount Sinai Health System (New York, NY)
    …member of the CAPC team who is responsible for designing and implementing a customer experience program which has direct correlation to brand loyalty, ... and address the needs of CAPC members to create customer journeys that include automated messaging, membership guides, group...members understand how to use CAPC products to reach program and organizational goals through engagement in the CAPC… more
    Mount Sinai Health System (09/05/25)
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  • Cengage Work Program Management Lead

    Cengage Group (New York, NY)
    …validation activities (eg, UX testing) are implemented effectively to drive a seamless customer experience . + **Detail program health** with actionable ... Management Lead will collaborate with Product Management, User Experience Development, Content Creation, Go-to-Market, Sales, Customer ...** Experience ** : At least 5 years of experience in technology program management that demonstrate… more
    Cengage Group (11/14/25)
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  • Program Manager

    Verint Systems, Inc. (Albany, NY)
    …both strengths and shortcomings of the program management process and perceived customer experience . + Leads a program team, including customer ... global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity...key member of Professional Services, the role of the Program Manager is to serve as a customer… more
    Verint Systems, Inc. (10/15/25)
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  • Senior Customer Success Manager

    Persado (New York, NY)
    …ambitious, self-driven, hard-working, team player and flexible. + 6-8 years of relevant experience in Customer Success, Program Management, or Account ... Identify opportunities for process or product improvements to improve customer experience and outcomes + Platform analytics.../ ROI cases + Experience in leading customer interactions including status calls, building program … more
    Persado (08/20/25)
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  • Customer Service Representative I-Mid…

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve ... a CSR, you will have the opportunity to utilize your customer service skills and experience , as well as critical thinking skills, to support American consumers… more
    ASM Research, An Accenture Federal Services Company (10/29/25)
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  • CX Consumer Senior Program Lead

    Coinbase (Albany, NY)
    …working at the intersection of product and support to transform the customer experience . We're hiring a Senior Program Lead, a pivotal role focused on ... program as an individual contributor, owning the strategy and program management of our customer experience with risk and payments related problems. *… more
    Coinbase (10/30/25)
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  • Director of Black Water Acres

    The Arc Erie County NY (Alden, NY)
    …hospitality services on the property. + Develop and supervise the Hospitality/Culinary program , ensuring exceptional customer experience and program ... developmental disabilities field PLUS a minimum of 7 years of leadership experience in nonprofit management, business operations, program development, or related… more
    The Arc Erie County NY (10/22/25)
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