- Amazon (New York, NY)
- …and devise recommendations that will inform business decisions aimed at improving the customer experience - Dive deep into both qualitative and quantitative data ... customer trust throughout every stage of the shopping experience . We continuously innovate in terms of research methodology...including survey design and execution - 3+ years of experience utilizing data and analytics to formulate program… more
- TD Bank (New York, NY)
- …our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience , that is why we believe that all colleagues, no matter ... associated risks, along with overseeing independent validations of the program . **Depth & Scope:** + Highly seasoned professional role...on our strategy, we are innovating to enhance the customer experience and build capabilities to shape… more
- Amazon (New York, NY)
- …drive measurable business results. This role sits at the intersection of customer experience , data analytics, and strategic planning, requiring both technical ... Customer Service teams on new engagement features and customer experience initiatives * Establish and track...initiatives * Establish and track key performance metrics for customer retention, satisfaction, and program effectiveness *… more
- Casella Waste Systems Inc. (Clifton Park, NY)
- …Path Definitions & Distinctions** **Level I:** 0\-2 years of progressively complex experience in the customer service field\. Demonstrated knowledge and ... retain customer base\. **Level II:** 1\-3 years of progressively complex experience in the customer service and client relationship management field\.… more
- Amazon (New York, NY)
- …scalability, security, and business impact. Possessing strong technology and program /project management experience , you will validate technical solutions ... versatile Engagement Manager (EM) to join our Amazon Q Customer Success Team and own the delivery of complex...and industries. Key job responsibilities As an experienced technology program /project manager, you will be responsible for: * Directing… more
- EBSCO Information Services (Albany, NY)
- EBSCO Information Services (EBSCO) delivers a fully optimized research experience , seamlessly integrated with a powerful discovery platform to support the ... information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most… more
- Regional Transit Service (Rochester, NY)
- …dress code and other policies and procedures. + Other duties as assigned. EDUCATION & EXPERIENCE : + Minimum of five (5) years customer service experience ; ... two (2) years of progressively responsible supervisory experience in a customer service or call center environment. + High School Diploma or equivalent required.… more
- Confluent (Albany, NY)
- …their Confluent subscription. You will also utilize relationship management skills & industry experience to guide the customer on how they can best achieve ... duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only....Us. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a… more
- National Safety Council (Syracuse, NY)
- …(eg, online, in-person classroom) What You'll Do: + Effectively conduct inbound customer service calls from multiple program queues meeting defined performance ... and customer satisfaction standards, and satisfying all program regulatory requirements. + Use call flows, reference materials,...school diploma and at least 2 years of relevant customer service or call center experience . +… more
- MongoDB (New York, NY)
- …autonomously while maintaining a customer centric approach and helping to build the program . In this role you will also become a main point of contact for ... model. **Our ideal candidate will have** + 7+ years experience working in a Customer Success, Account...Work on strategic internal projects to help build the Customer Success program ; our expectation is that… more