- Amazon (New York, NY)
- …drive measurable business results. This role sits at the intersection of customer experience , data analytics, and strategic planning, requiring both technical ... Customer Service teams on new engagement features and customer experience initiatives * Establish and track...initiatives * Establish and track key performance metrics for customer retention, satisfaction, and program effectiveness *… more
- GE Vernova (Saratoga Springs, NY)
- …in areas of operational/product management, manufacturing, technology, or engineering. + Proven experience in services, sales and customer facing roles with ... Description Summary** Reporting to the HVDC FACTS Service Operations Manager, the Customer Applications Engineer and Tendering manager will serve as the point to… more
- Trellix (Albany, NY)
- …product management, comms, sales, and customer value teams. **What You'll Do** ** Customer Advocacy Program Execution** + Support the rollout of customer ... ensure stories are polished, on-brand, and approved by customers ** Customer Review Program Support** + Manage and...proactive, customer -first mindset and passion for amplifying customer voices **Nice to Have** + Experience … more
- Patterson Companies, Inc. (Rochester, NY)
- …a stronger and successful organization. **Job Description:** **Job Summary** As a Customer Service Representative II (CSR II), you are responsible for assisting ... oversees the position. **Administrative:** + Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns,… more
- National Safety Council (Syracuse, NY)
- …(eg, online, in-person classroom) What You'll Do: + Effectively conduct inbound customer service calls from multiple program queues meeting defined performance ... and customer satisfaction standards, and satisfying all program regulatory requirements. + Use call flows, reference materials,...school diploma and at least 2 years of relevant customer service or call center experience . +… more
- EBSCO Information Services (Albany, NY)
- …Marketing, Clinical Implementation, Product, and Editorial-to deliver a seamless and value-driven customer experience . The Customer Success Manager will ... project management, and overseeing key handoffs and the overall development of a customer . + Experience working in medical software implementations or in a… more
- Justworks (New York, NY)
- …to initiate retention strategies proactively + Promotes new key products, benefits, and program initiatives to the customer + Provide expert-level guidance to ... but no simpler." Qualifications + Minimum of 2-4 years of professional experience in account management, relationship management, customer success, or a… more
- Celestica (New York, NY)
- … Customer Business Unit General Manager leads a team of multiple Global Customer Business Unit Directors, Global Program Managers, and Commercial Managers to ... must deal with complex and controversial negotiations, problem resolution, and project/ program implementations all while doing this in an ever changing competitive… more
- LinkedIn (New York, NY)
- …to accelerate API adoption, improve time to-revenue and deliver a great customer experience . + Maintain subject matter expertise on marketing technology ... with sales/partner business leads and technical stakeholders and translating complex customer needs. + Excellent communicator; experience in technical writing.… more
- Amazon (New York, NY)
- …success in driving growth for your Customers and (2) Evaluate the quality of the end- Customer experience . Use these metrics to guide your work and uncover hidden ... to the development of features and programs that accelerate Customer growth and improve their experience working...wide initiative. About the team The Amazon Vendor Services program is a paid service that offers enrolled Selling… more