- SpaceX (Bastrop, TX)
- …BASIC QUALIFICATIONS: + Bachelor's degree or 4+ years of professional experience in Business-2-Business (B2B) customer service, technical support, account ... of a degree + 2+ years of people management experience in synchronous (phone/chat/instant messaging) customer support...discipline + Completion of a leadership or rotational development program + Experience in training, learning and… more
- Amazon (Dallas, TX)
- …and devise recommendations that will inform business decisions aimed at improving the customer experience - Dive deep into both qualitative and quantitative data ... customer trust throughout every stage of the shopping experience . We continuously innovate in terms of research methodology...including survey design and execution - 3+ years of experience utilizing data and analytics to formulate program… more
- Mass Markets (Killeen, TX)
- …resolve support issues, sell new products and services, and ensure a best-in-class customer experience . In addition to providing exceptional service, you will ... brands in the world. Schedules vary by site and program . To be considered for this position, you must...Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer … more
- American Airlines (Dallas, TX)
- …+ This job is a member of the Customer Planning Team within the Customer Experience Division. + Responsible for leading the customer service recovery ... + High school diploma or GED equivalency + Airport customer service experience + Experience ...right tools, resources and support you need. + 401(k) Program : Available upon hire and, depending on the workgroup,… more
- Mass Markets (Killeen, TX)
- …Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital ... performance and success of your team. This is a management-level position. Prior experience in management, supervisor, or customer service leadership is highly… more
- Lumen (Austin, TX)
- …expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes + Recognize opportunities ... a proactive approach to enhancing client relationships via data-driven decision making. ** Experience :** + 7+ years of customer success and/or account management… more
- Rocket Software (Austin, TX)
- …everything we do, and we wake up every day aspiring to deliver a differentiated customer experience unmatched by anyone in the software business and driven by ... tremendous opportunity to impact our CS organization as we strive to create positive customer outcomes and experience . It also provides a unique opportunity to… more
- Mass Markets (Killeen, TX)
- …each week across the country to resolve support issues and ensure a best-in-class customer experience . You will need to be confident, fully engaged, a team ... call handling + Follow the processes of the Client program and perform all tasks in a courteous and...Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer … more
- Mass Markets (Killeen, TX)
- …and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. As a highly trained expert on products, ... brands in the world. Schedules vary by site and program however we can usually find something that works...new products and services, and ensure best in class customer experience . In addition to being an… more
- Mass Markets (Killeen, TX)
- …Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital ... of project openings available. Schedules vary by site and program . This role is a great opportunity for you...training, you are sure to grow. Prior contact center experience isn't required; candidates experienced in customer … more