- Honeywell (Houston, TX)
- Director Customer Experience Program Manager is responsible for leading Process and Digital Transformation for ESS customer care & collections activities ... in a customer service field and/or customer relationship management function. * Extensive management experience required * Global/International… more
- Meta (Austin, TX)
- …driving execution directly when needed. You will also have experience in Customer Support (or similar), program management , process improvement, and ... in customer support operations 15. Demonstrated leadership experience in program management and continuous process-improvement 16. Bachelors Degree… more
- Amazon (Dallas, TX)
- …the needs of our customers. Basic Qualifications - 7+ years of technical product or program management experience - 10+ years of working directly with ... define a vision, roadmap and long-term direction for our customer facing change management program ....Work with key stakeholders across AWS to improve the customer experience and develop mechanisms that support… more
- Amazon (Dallas, TX)
- …ensure the best associate and customer experience . About the program : The Business Customer Management (BCM) platform streamlines returns processing ... managers, software developers, and operations stakeholders to improve the Customer Returns and Re-Commerce tools. You will establish programs...for BCM tickets. Basic Qualifications - 5+ years of program or project management experience … more
- Amazon (Dallas, TX)
- …results to senior leadership - 5+ years of relevant work experience in technical program management , customer success, or related fields - 3+ years of ... cross-functional initiatives. You should have experience in customer journey mapping, playbook development, and program ...determine and drive improvements - 5+ years of technical program management experience - … more
- Amazon (Dallas, TX)
- …into a better-rounded professional. Basic Qualifications - 3+ years of technical product or program management experience - 3+ years of project management ... will work at the cross roads of security engineering and technical program management ; collaborating closely with cross-functional partners to identify,… more
- Amazon (Austin, TX)
- …resolved during the first interaction. The right candidate will possess a strong program management background, have demonstrated experience leading medium ... for Amazon Customer Service, providing a seamless customer support experience and ensuring issues are...teams experience - 4+ years of technical program management working directly with software engineering… more
- Cardinal Health (Austin, TX)
- …customer service and long-term retention of customers. **Responsibilities** The Supervisor, Customer Service Management leads program staff performing ... experience in related field of patient support programs preferred + Previous management experience preferred + Strong communication, presentation, and time … more
- ServiceNow, Inc. (Addison, TX)
- …capabilities in forging trust, engaging a remote or in-person audience bringing project/ program management and leadership expertise. . Strong aptitude toward ... + Maintain skills / certifications **o ServiceNow Certified System Administrator** **o Customer Service Management (CSM) Implementor** **o Field Service … more
- Chewy (Richardson, TX)
- …quality solutions. + Create strategic programs to support new Chewy initiatives from customer journey through experience management and evolution. + Leverage ... quality programs + Act as an owner/protector of the customer experience by participating and providing feedback...**Bonus:** + Certifications in Program or Project Management (ie, Agile, Scrum, PMP) + Experience … more