- Chewy (Richardson, TX)
- … customer -impacting trends with QA. **What You'll Need:** + 5+ years of experience in operations, customer experience , or a related field, including ... and actionable performance insights, interacting with tools like Power BI, Tableau, and speech -to- text analytics. + Strong AI/NLP query and prompting skills and … more
- Chewy (Richardson, TX)
- …criteria; Calibrate with other team members to ensure consistency in grading using speech to text analytical tools and evaluation of issue resolution, ... customer satisfaction. **What You'll Need:** + 2-5 years' working experience in a customer service or call center environment. + Management experience … more
- Verint Systems, Inc. (Austin, TX)
- …Job Function:** The Presales Solution Consultant is a subject matter expert in Speech Analytics, Quality and Customer Engagement. In this role the Solution ... At Verint, we believe customer engagement is the core of every global...and/or understanding of Contact Center, cloud technology, call recording, Speech Analytics, Text Analytics, Real Time … more
- Cognizant (Irving, TX)
- …stack** : Dialogflow CX, Agent Assist, Contact Center AI Insights, Speech -to- Text , and Natural Language APIs. + Experience integrating with platforms such ... implementation phases, working at the intersection of AI, cloud, and customer experience . **Key Responsibilities:** + Lead the design and architecture of Google… more
- Humana (Austin, TX)
- …to understand business needs and develop architecture solutions and blueprints for the customer experience center platform solutions + Lead and govern technical ... assignments. **Use your skills to make an impact** **Required Responsibilities:** + ** Experience as a Lead solutions Architect involving large scale cloud contact… more
- BrightSpring Health Services (Harlingen, TX)
- …by other care professionals such as Physical Therapist, Occupational Therapist, and Speech Therapist + Ensures infection control policies are maintained at all ... of practice + CPR Certified + Excellent interpersonal skills, including customer service, patience, empathy, and compassion + In-depth understanding of patient… more
- BrightSpring Health Services (Corpus Christi, TX)
- …by other care professionals such as Physical Therapist, Occupational Therapist, and Speech Therapist + Ensures infection control policies are maintained at all ... of practice + CPR Certified + Excellent interpersonal skills, including customer service, patience, empathy, and compassion + In-depth understanding of patient… more