- Coast Guard Community Services Command (Chesapeake, VA)
- …Negotiable Who May Apply: All Sources Location: Chesapeake, VA - Headquarters Customer Experience Manager - Lead CX Strategy , CRM, & Loyalty Programs for ... CGX's Enterprise Growth DUTIES : The Customer Experience Manager leads and...staff. Plans, organizes, assigns, advises, counsels, oversees budget and strategy . Directs assignments, answers questions, completes work performance reviews;… more
- The Hertz Corporation (Richmond, VA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) ... starting salary for this role is $100K, commensurate with experience . **What You'll Do:** + Lead initiatives...high-friction customer touchpoints + Own the end-to-end customer experience strategy for the… more
- Bank of America (Richmond, VA)
- …forums, and channel partners to identify and drive new ideas on improving customer experience , operational efficiency, and reducing fraud risk. + Develop ... Fraud Analytics and Innovation Lead Analyst - Authentication Strategy Newark,...college degree in quantitative field + Minimum 3 years' experience in analytics and managing risk. + Experience… more
- CARMAX (Richmond, VA)
- …23220 CarMax, the way your career should be! **ABOUT THIS JOB** The Manager of Customer Experience Strategy supports CarMax's brand experience evolution ... + Develop tools, reporting, and training materials to reinforce customer -centric practices for the organization + Lead ...+ 4-6 years of relevant experience in customer experience strategy , brand … more
- Amazon (Arlington, VA)
- …and three-strategic plans to attain its broader business goals. We are Global GTM Strategy Lead to create worldwide GTM strategies and cascade those strategies ... on the Highest Standards: believing every stakeholder is a customer and every customer deserves our best...top of AWS services. Basic Qualifications * 10+ years' experience in strategy consulting, or working in… more
- Dominion Energy (Richmond, VA)
- Director - Customer Experience (CX) Strategy Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our ... This position does not offer relocation assistance. **Job Summary** **The Director of Customer Experience (CX) Strategy ** will oversee multiple teams and… more
- Lumen (Richmond, VA)
- …Strategic Solutions team is responsible for building and testing Lumen's network strategy plan to support demand growth fueled by datacenter connectivity, cloud ... strategic priorities. This role will model various scenarios with changing input from customer demand and investment opportunities to continue to grow and build the… more
- Capital One (Mclean, VA)
- Manager, Risk Management: Card Risk Customer Services Strategy & Controls Do you like working in the spotlight? Are you ready to work on the front line of a top ... where new ideas and solutions are both welcomed and rewarded. Risk Managers lead , advise and innovate on top transformational initiatives across the businesses in… more
- Highmark Health (Richmond, VA)
- …+ Define product requirements, user stories, and acceptance criteria, ensuring alignment with experience strategy , business objectives, and customer needs. + ... new products and experiences that delight and create durable customer and business value + Socialize product strategy...and influence business strategies & adjust product roadmap & strategy . + **Product Development & Management** + Lead… more
- Cardinal Health (Richmond, VA)
- Edgepark is seeking a strategic and execution-focused Digital Product Owner, Commerce Strategy and Experience to lead the development and optimization of ... digital commerce platforms that drive conversion, retention, and a superior customer experience . This role will be instrumental in defining and evolving the… more