- Persado (New York, NY)
- …including: + Identify opportunities for process or product improvements to improve customer experience and outcomes + Platform analytics (ex: Google Analytics, ... player and flexible. + 6-8 years of relevant experience in Customer Success, Program Management, or... engagements and communicating clearly the implications to key customer team stakeholders + Strong ability to… more
- Justworks (New York, NY)
- …developing individual team members. Your Success Profile What You Will Work On + Lead a team of Customer Support Advocates who assist our customers with ... Who You Are As an experienced leader on our Customer Support team , you will be responsible...+ Collaborate with internal teams to deliver a high-quality customer experience + Assist in formulating and… more
- M&T Bank (Buffalo, NY)
- …we will immediately leverage your experience and data knowledge to help the team identify, source, develop and test customer data that enables our data ... sr. management to derive better strategic insights, improve the customer experience , make a positive impact to...You will be expected to assist and mentor less experience team members. Our team … more
- Justworks (New York, NY)
- …developing individual team members. Your Success Profile What You Will Work On + Lead a team of Customer Support Benefits Specialists who assist our ... Who You Are As an experienced leader on our Customer Support team , you will be responsible...work experience + 3+ years managing a customer service team , preferably in the health… more
- Amazon (New York, NY)
- …customers and businesses? As a Manager, Customer Success Management on the Household Essentials team , you will lead a team of Customer Success ... vendor partners while improving end- customer and vendor experience . You will guide your team in...your Customers and (2) evaluate the quality of the end- Customer experience . Use these metrics to guide… more
- Proofpoint (Albany, NY)
- …that benefit the team + Ability to identify company needs for customer initiatives and lead those initiatives across internal teams, as appropriate + ... and self-motivated individual to join our growing field services team . The mission of the Customer Success...above all a passion for ensuring a world class customer experience **Your day-to- day:** + Guide… more
- Diageo (NY)
- …and In Market resources and this role is a part of the Global Category team . The Global Category Specialist, Customer Marketing is an agile role within the ... wider Global Customer Procurement team covering Point of Sale,...Procurement CoEs, Marketing, Commercial, and Finance stakeholder communities to lead the development of the combined Diageo, Procurement, Commercial,… more
- MongoDB (New York, NY)
- …our hybrid working model. **We're looking for someone with** + Passion for and experience in hiring, developing and managing a team of individual contributors ... experience inclusive of 4+ years of management experience , preferably in a customer success or...mentor and develop individuals and managers on the CS team + Execution: Define and lead to… more
- Amazon (New York, NY)
- …. Preferred Qualifications * Consultancy experience as a technology delivery lead and trusted advisor to external customer (s), with executive-level presence ... innovation, business agility, and other. * You will influence business and technical executive- team leaders at customer and drive detailed business and technical… more
- Capital One (New York, NY)
- …+ Translate complex AI/ML research into tangible business outcomes, improving customer experience through real-time, intelligent digital assistance, by ... Senior Director, Data Science - Customer Core Specialist Models Data is at the...reliable AI systems. **In this role, you will:** + Lead a cross-functional team of data scientists,… more