- Mass Markets (Killeen, TX)
- …success of your team . This is a management-level position. Prior experience in management, supervisor, or customer service leadership is highly preferred. ... pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Lead a team of 15-25 entry-level front-line customer service agents responsible for… more
- Amazon (Austin, TX)
- …customers and businesses? As a Manager, Customer Success Management on the Household Essentials team , you will lead a team of Customer Success ... vendor partners while improving end- customer and vendor experience . You will guide your team in...your Customers and (2) evaluate the quality of the end- Customer experience . Use these metrics to guide… more
- The City of Houston (Houston, TX)
- …and resolve timely problems and challenges that may arise. + Teamwork: Ability to lead , guide and inspire a team focused environment. WORKING CONDITIONS This ... and resolving billing inquiries. This role may also perform lead or workforce management duties and is responsible for...REQUIREMENT: Requires a high school diploma or a GED. EXPERIENCE REQUIREMENT: Three years of administrative or customer… more
- WATTS (Fort Worth, TX)
- …current markets, capture new markets, and grow recurring revenue streams. They will lead world-class customer support and develop metrics to improve response ... levels of budgetary and operational management responsibilities. + Extensive customer service and call-center launch experience . Management:...Service Teams. + Perform annual performance appraisals of the team on a timely basis. + Lead … more
- Wells Fargo (Irving, TX)
- …increasing customer service and satisfaction, profitability and efficiency of operations + Lead customer service team by making strategic decisions to ... for an innovative and influential leader to join our team as a Customer Service Director. This...to define and drive a transformational strategy to improve customer experience and business profitability, while also… more
- Palo Alto Networks (Plano, TX)
- …annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations Technical Oversight and Customer Engagement: ... years in technical support, with at least 3 years experience in a management OR lead role...to our success and mission. As part of this team , you enable customer success by providing… more
- Wells Fargo (Irving, TX)
- …all we do + Experience recognizing service opportunities and providing exceptional customer satisfaction + Ability to lead during times of ambiguity and ... in hiring talent **Required Qualifications:** + 2+ years of Customer Service, Financial Services or Contact Center experience...operations in the financial services industry + Ability to lead during times of ambiguity and change + Ability… more
- Sysco (Houston, TX)
- …is responsible for internal and external engagement and project management of customer related SC initiatives. **RESPONSIBILITIES:** + Lead projects and ... Communicate with internal and external stakeholders throughout entire process including final customer proposals. + Lead development of customer management… more
- Amazon (Austin, TX)
- …CET AI team leads AI and Large Language Model (LLM)-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, ... Description The mission of the Customer Engagement Technology (CET) team within...a Principal Product Manager - Technical (PMT) on this team , you will lead the design and… more
- Comerica (Dallas, TX)
- …transactions within authorities. Manage the execution of opening / closing procedures. Customer Experience : Lead , manage and coach team to be able to ... experience by leading, managing, and coaching colleagues using the defined customer experience guidelines. Partnership Activities: Lead , coach, evaluate,… more