- Cisco (Herndon, VA)
- …Meet the Team Our Consulting Engineers are an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers! ... driving distance to Herndon, VA.) + Area of InterestCustomer Experience + Compensation Range134300 USD - 195400 USD +...lead or guide teams made up of Cisco, Customer and Partner members in the triage and resolution… more
- Somatus (Mclean, VA)
- …and client retention + Identify customers' needs and support the business development team to proactively identify solutions to customer issues + Curate strong ... strategies in support of internal and external goals and lead contracting, reporting, implementation, and service delivery efforts. This...preferred. + Seven (7) to ten (10) years of Customer Success or business development experience working… more
- Amazon (Arlington, VA)
- …on how to improve business input metrics that drive growth and improve end customer experience . Identify what is hindering growth, develop solutions, and test ... professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting… more
- Under Armour, Inc. (Richmond, VA)
- …industry leading tools, you will lead initiatives that strive tomake every customer touch point a rewarding experience that reinforces and builds brand ... customer needs, quality standards, and coaching opportunities with customer service leadership team improve the overall...Time, and Average Speed of Answer * Data Analysis experience preferred * Experience in Telephony and… more
- Capital One (Mclean, VA)
- …and bring valuable proactive business insights through evaluation of data provided by team analysts + Lead and strategically advise on risk reviews, audits, ... Manager, Risk Management: Card Risk Customer Services Strategy & Controls Do you like...and solutions are both welcomed and rewarded. Risk Managers lead , advise and innovate on top transformational initiatives across… more
- Cardinal Health (Richmond, VA)
- …throughout the day to address customer 's concerns + Consults with Supervisor or Team Lead on complex and unusual problems + Adhere to business processes to ... working with order placement systems and tools preferred + Customer service experience in prior healthcare industry preferred + Root cause analysis … more
- Confluent (Richmond, VA)
- …their Confluent subscription. You will also utilize relationship management skills & industry experience to guide the customer on how they can best achieve ... takes a certain kind of person to join this team . Those who ask hard questions, give honest feedback,...Defense. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a… more
- Deloitte (Rosslyn, VA)
- …to gather requirements and provide updates on system performance and enhancements. The Team Our Deloitte Customer team empowers organizations to build ... to work in a collaborative environment? As an experienced Customer Communications Technology Sr. Genesys Engineer you will have...independent tasks as well as provide technical guidance to team members, as needed. + Lead the… more
- Concentrix (Richmond, VA)
- …leading technology and insights to modernize and simplify the customer experience . Within our professional services team , you will deliver strategic ... Apps on Windows and Mac. **Migration and Upgrades:** + Lead migration projects from on-premises to cloud-based solutions. +...a team environment. At Concentrix, we provide customer experience solutions that may involve handling… more
- Sensata Technologies, Inc. (Gretna, VA)
- …required (ie Bachelors degree) or equivalent relevant work experience . + Ability to lead , coach, and develop team members + Holds self and others accountable ... Experience :** + Experience using Oracle strongly preferred: + Experience managing a team + Customer Service Experience preferred. \#LI-MY1 #onsite… more