- Sharecare (Harrisburg, PA)
- **Job Description:** **Job Summary:** Under the direction of the Sr Manager of Customer Service, the Customer Service Manager will oversee a team of ... support and management of the team. In addition, the Customer Service Manager is responsible for metric...+ Evaluates and communicates overall team performance expectations and feedback to their staff. + **Process Improvement** **: Identify… more
- Proofpoint (Harrisburg, PA)
- …self-motivated individual to join our growing field services team. The mission of the Customer Success Manager is to ensure that our customers realize the full ... to identify trends and acting as the voice of the customer , provide that structured feedback to product management. + Identify At Risk customers that are not… more
- Proofpoint (Philadelphia, PA)
- …that support onboarding, adoption and renewal journeys + Gather insights from customer feedback , usage data and interviews to inform marketing strategies, ... us as a security partner. **The Role** Proofpoint is seeking a strategic and customer -obsessed Senior Product Marketing Manager with a strong focus on … more
- Comcast (Philadelphia, PA)
- …of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and ... one of the fastest growing providers of Ethernet services. **Job Summary** The Customer Support Manager , Carrier Services is responsible for development and… more
- The Hertz Corporation (Harrisburg, PA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care,...prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact… more
- Confluent (Harrisburg, PA)
- …through the Skillbridge Program by the Department of Defense. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role in driving ... this team. Those who ask hard questions, give honest feedback , and show up for each other. No egos,...customer success, retention, and subscription expansion within our Public… more
- Philips (Pittsburgh, PA)
- …issues are promptly addressed. Conducts thorough post-project evaluations, gathering and analyzing customer feedback to identify areas for improvement and ensure ... The Customer Project Manager is responsible for leading the execution of complex project tasks, ensuring all deliverables meet customer expectations and are… more
- Acosta Group (Pittsburgh, PA)
- …and efficient brand promotion strategies and strengthen brand activation based on customer knowledge. + Accountable for the execution of strategic plans for all ... Business plan. + Owns the communication and transfer of knowledge about Customer changes and insights to drive understanding across relevant CROSSMARK positions,… more
- Wegmans (Erie, PA)
- … customer wait time + Manage performance of a team of Customer Service employees, providing resources, training, feedback , and development opportunities + ... of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in...be responsible for leading and developing a team of customer service focused team members, ensuring they have the… more
- Niagara Bottling LLC (Allentown, PA)
- …and cost + Encourages honest feedback from direct reports, peers, and up-line manager + Uses customer feedback to improve service levels and ... forklift mechanics. + Oversees warehouse in absence of Warehouse Manager . + Reports high cost repairs to department ...Empowered to be Great + Provides effective coaching and feedback to improve individual and team performance + Provides… more