- Sharecare (Harrisburg, PA)
- **Job Description:** **Job Summary:** Under the direction of the Sr Manager of Customer Service, the Customer Service Manager will oversee a team of ... support and management of the team. In addition, the Customer Service Manager is responsible for metric...+ Evaluates and communicates overall team performance expectations and feedback to their staff. + **Process Improvement** **: Identify… more
- Wolters Kluwer (Philadelphia, PA)
- …+ Monitor and analyze customer usage patterns. + Document and communicate recurring customer feedback to the team. + Collaborate with sales and support teams ... ** Customer Success Specialist (** **Project Manager **...customer issues. + Recommend product/service improvements based on customer feedback . + Assist in development and… more
- Proofpoint (Philadelphia, PA)
- …a leader in next-generation cybersecurity. Protection Starts with People. Proofpoint. The Role - Customer Success Manager The Customer Success Manager ... to identify trends and acting as the voice of the customer , provide that structured feedback to product management. Identify At Risk customers that are not… more
- DoorDash (Philadelphia, PA)
- …Teams. Work closely with teams like Customer Success and Product to share customer feedback and improve the overall customer experience. + Analyze ... here to ensure they succeed. Shifts: Full-Time About the Role The Associate Manager , Customer Support leads our North America-based support team, ensuring… more
- GE Vernova (PA)
- …that is vital to health, safety, security and improved quality of life. As a Customer Success Manager (CSM) at GE Vernova, you will play a critical role ... and Product teams to prevent recurrence and enhance the customer experience. + **Internal Collaboration & Feedback Loop** + Act as the internal voice of the… more
- Confluent (Harrisburg, PA)
- …through the Skillbridge Program by the Department of Defense. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role in driving ... this team. Those who ask hard questions, give honest feedback , and show up for each other. No egos,...customer success, retention, and subscription expansion within our Public… more
- Proofpoint (Philadelphia, PA)
- …that support onboarding, adoption and renewal journeys + Gather insights from customer feedback , usage data and interviews to inform marketing strategies, ... partner. **The Role** Proofpoint is seeking a strategic and customer -obsessed Senior Product Marketing Manager with a strong focus on customer retention.… more
- Nutanix (Philadelphia, PA)
- …practices to help customers achieve operational efficiency. + Collect and advocate customer feedback to influence future product development and service ... v4, TOGAF). + Excellent communication and relationship skills, capable of advocating for customer needs and delivering constructive feedback to internal teams. +… more
- Acosta Group (Pittsburgh, PA)
- …and efficient brand promotion strategies and strengthen brand activation based on customer knowledge. + Accountable for the execution of strategic plans for all ... Business plan. + Owns the communication and transfer of knowledge about Customer changes and insights to drive understanding across relevant CROSSMARK positions,… more
- Niagara Bottling LLC (Allentown, PA)
- …and cost + Encourages honest feedback from direct reports, peers, and up-line manager + Uses customer feedback to improve service levels and ... forklift mechanics. + Oversees warehouse in absence of Warehouse Manager . + Reports high cost repairs to department ...Empowered to be Great + Provides effective coaching and feedback to improve individual and team performance + Provides… more
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