- Oracle (Sacramento, CA)
- …relevant teams and stakeholders. Drive continuous improvement by leveraging feedback , audit findings, and industry best practices. **Responsibilities** Bachelor's ... Science, Engineering, or a related field. 3+ years of technical program management experience, ideally within regulated environments or healthcare technology.… more
- UGI Corporation (Rocklin, CA)
- …account management, or loyalty program management * Experience with Voice of Customer programs and customer feedback analysis AmeriGas Propane, Inc. is ... targeting customers showing churn signals before they defect. Manages lost customer feedback collection, win-back campaigns, and develops retention offers… more
- Celestica (San Jose, CA)
- …CO1-MBD-CBU **Job Level:** Level 10 **Direct/Indirect Indicator:** Indirect **Summary** The Global Customer Business Unit (GCBU) Program Manager acts as ... the achievement of critical operational key performance indicators (KPIs), and meeting defined program goals. The Program Manager works closely with the… more
- Oracle (Sacramento, CA)
- …contractual agreements while sustaining product competitiveness. Provide supplier performance feedback to ensure Oracle standards are achieved. Creates and ... based on continuity of supply, cost, and technology. Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements,… more
- Walgreens (Cotati, CA)
- … expectations and builds loyalty. + Supports Store Manager in observing customer service trends, analyzing customer feedback , creating awareness to the ... accelerated program including all certifications needed for the Store Manager role. + Attends and completes classroom learning, online training and on-the-job… more
- J&J Family of Companies (Santa Clara, CA)
- …performance monitoring of all direct reports. + Build and promote strong, long-lasting customer relationships by partnering with their Account Manager team and ... understanding both the Account Manager and their customer 's needs. + Present sales, revenue and expenses reports...a matrix team environment. + Proven ability to articulate customer needs and feedback to the entire… more
- ManpowerGroup (Alameda, CA)
- …clients. **Job Summary:** The Knowledge Manager role will serve as a program manager for Customer Service knowledge strategy, overseeing the collection, ... it as critical part of status as a world-class customer service organization. The Knowledge Manager will...feedback + Utilization metrics + Part of global customer experience team + Will be required to have… more
- Marriott (San Francisco, CA)
- …Front Office in the absence of the Front Office or Assistant Front Office Manager . Ensuring Exceptional Customer Service Provides services that are above and ... focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program , communicating and ensuring the process.… more
- Fujifilm (Santa Ana, CA)
- … customer service and applicable internal teams and act as a key voice of customer and ensure that customer feedback is fed back into the business. ... the organization to be at the forefront of knowledge and support + Collect customer feedback from complaints and technical interactions and synthesize trends +… more
- EXOS (San Francisco, CA)
- …interacting with members regularly in this highly member-facing role + Oversee the Manager on Duty program and scheduling to ensure consistent visibility, ... maintain the day-to-day operations of all programs and events + Monitor program performance, member participation, and feedback to guide continuous improvement… more