- Mass Markets (TX)
- …metrics such as Net Promoter Score (NPS), Average Handling Time (AHT), and Customer Satisfaction Score (CSAT). + Knowledge of BPO processes and best practices. + ... basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin,… more
- Amazon (Austin, TX)
- …and leading technologists. Utilize transformational technologies to ensure flawless customer experience. Manage Enterprise accounts, oversee support cases, and ... Complete analysis and present periodic reviews of operational performance to customer . Provide detailed reviews of service disruptions, metrics, and detailed… more
- American Express Global Business Travel (Austin, TX)
- …a subject matter expert to lead the design, implementation and governance of Identity and Access Management (IAM) strategies across GBT cloud environments, with deep ... and enforce IAM policies, standards and best practices for managing identity lifecycle, authentication, authorization and privileged access in cloud environments. +… more
- Insight Global (Austin, TX)
- …solving and project management skills to make progress in exceeding customer objectives. . Drive personal and account-level growth through accurately identifying ... action with internal and external decision makers to deliver to customer 's critical initiatives. . Expand horizons through identifying, developing and maintaining… more
- Vistra (Franklin, TX)
- …Management, Staffing and Learning and Development. .Demonstrated leadership and customer focus skills .Experience gained through college degree programs and/or ... Texas Texas **_We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If… more
- Insight Global (San Antonio, TX)
- …are seeking a detail-oriented and growth-driven Junior Systems Analyst to support the Customer Care Team. This role will work closely with the Senior Systems Analyst ... a collaborative, fast-paced environment. Key Responsibilities: Track and report on Customer Care performance metrics using structured reporting tools. Assist with… more
- Insight Global (Houston, TX)
- …the Houston, Texas area. This role will be fully remote and support the customer visibility portal. This role, reporting to the Director of Client Visibility and ... actionable development criteria, collaborating with cross-functional teams including engineering, customer success, QA, sales, and marketing. Additional responsibilities include… more
- Insight Global (Houston, TX)
- …that territory will be their clients. The ideal candidate has some customer service background and excellent communication. This role does have the opportunity ... color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic… more
- Insight Global (Plano, TX)
- Job Description We are looking for a proactive and customer -oriented Desktop Support Specialist to join our IT team. In this role, you will be responsible for ... with internal teams to resolve issues quickly and consistently exceed SLA expectations. Exceptional customer service is at the heart of this role, and we expect you… more
- Insight Global (Webster, TX)
- …execute tests for existing product designs and provide testing services to address customer needs. This position is fully immersed in our process which involves the ... destructive and performance-based test programs for both internal and customer -provided materials, components, and assembled systems. * Provides training for… more